Epic Cadence, Grand Central, & Prelude Application Support Analyst
Share
Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Position Overview
We are seeking an experienced Epic Cadence / Grand Central / Prelude (SER) Application Analyst to support a large health system during a critical Epic go-live. This is a 3-month remote contract role with a heavy focus on break/fix ticket resolution and stabilization of patient access registration and admission/bed management workflows.
The consultant will work in a high-volume fast-paced environment and must be comfortable participating in an on-call rotation during the go-live period to ensure round-the-clock coverage for scheduling and patient flow operations.
Key Responsibilities
- Provide day-to-day break/fix support for Cadence Grand Central and Prelude (SER) during and after go-live.
- Triage troubleshoot and resolve incident and service request tickets related to:
-
- Cadence: clinic and hospital scheduling templates visit types blocks and access rules
- Grand Central: admissions transfers discharges (ADT) bed planning and patient movement
- Prelude / SER: patient registration insurance/guarantor and provider/resource records (SER build)
- Cadence: clinic and hospital scheduling templates visit types blocks and access rules
- Work within the organizations ITSM/ticketing system to manage prioritize and document all tickets and changes.
- Collaborate closely with registration staff schedulers patient access teams bed management clinical operations and providers to understand issues and validate solutions.
- Perform root cause analysis and implement sustainable fixes to minimize recurring issues.
- Maintain and optimize build across areas including:
-
- Cadence: provider/department templates visit types slot definitions rules and overbooks
- Grand Central: bed pools room/bed configuration ADT rules transfer and hold workflows
- Prelude/SER: patient identity management registration rules SER master file (providers departments locations resources) insurance and coverage configuration
- Cadence: provider/department templates visit types slot definitions rules and overbooks
- Coordinate with other Epic teams (e.g. Resolute ClinDoc Ambulatory MyChart Prelude HB/PB Beaker) to support integrated scheduling/registration/ADT workflows.
- Participate in on-call rotations (evenings nights weekends as needed) during go-live and early stabilization to support 24/7 operations.
- Follow established change management and promotion processes including documentation testing and approvals.
- Contribute to and maintain knowledge base documentation known issue logs and quick-reference guides for front-line support teams.
Contract Details
- Duration: Approximately 3 months (extension possible based on go-live stabilization needs).
- Start Date: ASAP ability to onboard and ramp quickly is essential.
- Location: 100% remote; may require extended hours to support go-live and 24/7 operations.
- Hours: Full-time (40 hours/week) with additional hours possible during peak go-live and on-call coverage.
Requirements
Required Skills:
Epic certification or accreditation in one or more of the following: Cadence Grand Central Prelude (and/or demonstrated SER master file expertise) OR equivalent hands-on experience supporting these areas in a large health system. 2 years of experience as an Epic Application Analyst focused on patient access / scheduling / registration / ADT. At least one recent Epic go-live or major upgrade supporting Cadence Grand Central or Prelude. Strong understanding of workflows such as: Ambulatory and/or hospital-based scheduling Pre-registration registration insurance verification Admissions transfers discharges bed management and patient placement Practical experience working in an ITSM/ticketing environment (ServiceNow Remedy Cherwell etc.) handling break/fix tickets. Excellent analytical and problem-solving skills with a structured detail-oriented approach. Strong communication skills (written and verbal) and ability to support stakeholders effectively in a remote setting (Teams/Zoom/Chat). Willingness and ability to work a flexible schedule including participation in an on-call rotation during the go-live and stabilization period.
Required Education:
High School Diploma
Company Industry
IT Services and IT Consulting
Key Skills
- Administration And Accounting
- Hardware & Networking
- Assessment
- Cost Estimation
- ABAP
- Loans
