Contract Officer, Customer Contact Centre (12 months contract)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.
Act as Prudentials service professional to provide the best-in-class customer service via hotline to handle and resolve customers enquires and request on life and health insurance products in a professional manner with tactful service skills.This role will handle outbound call service according to the companys compliance.
Job Responsibilities:
- Handle outbound calls in compliance with the regulatory and internal requirements such as policy retention
- Interact with policy owners to provide and process information in response to their enquiries concerns and requests about Prudentials products and services by making outbound calls and following up with consultants
- Identify and resolve customer dissatisfaction to minimize the negative impact on customer experience and the business risks
- Communicate and coordinate with relevant parties to obtain and evaluate all relevant information for customer dissatisfaction handling
- Ensure all such information and investigation actions taken are properly recorded in compliance with the Customer Feedback Handling Procedures and internal requirements
- Follow up with relevant parties on the progress of the improvement/disciplinary action items and ensure the status details are updated timely
- Proactively build long term trust with customers by showing empathy for their situation and conversing in an understanding way to maintain customer loyalty and exceed expectations and provide relevant latest information to customers
- Ensure professional tone and manner at all times
- Keep proper record of the outbound call results
Job Requirements:
- Minimum 2 years experience in customer/sales service gained in insurance or financial industry
- IIQE 135 required
- Proficient in MS Office
- Excellent written and spoken English and Chinese (including Mandarin)
- Highly organized with the ability to meet deadlines
- Able to adapt to changes and work independently under pressure
- Positive customer focused and result oriented
- Good analytical and problem-solving skills
- Able and enjoy working with people of diverse backgrounds with good interpersonal skills
- Candidates with less experience may be considered as Assistant Officer
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Required Experience:
Unclear Seniority
Key Skills
- IVR
- SOAP
- Avaya
- Solaris
- Cost Accounting Standards
- Database Design
- Hibernate
- ITIL
- Weblogic
- Express.js
- Contracts
- ASP
About Company
พรูเด็นเชียล ประกันชีวิต (ประเทศไทย) มุ่งมั่นที่จะช่วยให้คุณก้าวหน้าในชีวิต โดยเราให้ความใส่ใจอย่างเต็มที่เพื่อการบริการที่เป็นเลิศแก่คุณ ค้นหาวิธีที่เราจะสามารถช่วยเหลือคุณได้ที่นี่ ... View more
