Program Manager Recovery West

This posting is for employees internal to CMHA Peel Dufferin only

Why join CMHA Peel Dufferin

Support your community. Advance your career. Fulfill your purpose.

Joiningthe Canadian Mental Health Association Peel Dufferin Branch means youll be part of something meaningful. For starters were honored to have received the Canadian Non-Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions were committed to increasing awareness and addressing the stigma surrounding mental health. Thats why weve made it a priority to create a diverse organization that represents the communities we serve and the people we help.

What We Offer

As a community-based agency were dedicated to the mental physical and social health of everyone including our team members. Thats why were proud to offer a total rewards package that helps our team members balance their professional and home life. Youll also be empowered to keep learning new skills and reaching your goals from developing a career growth plan to participating in training sessions.

We are looking for a full-time contract Program Manager to join our Recovery West team!

The Program Manager will support the day-to-day operations and clinical delivery of core services offered by the team. Recovery West applies a recovery model of mental health and supports a stepped care approach to service.

Status: Contract full-time until November 2026; 37.5 hours per week. (Note this posting is for an active vacancy available to internal staff only)
Salary: $82199.84-$96705.69 annually. (Candidate qualifications will be considered when determining the starting salary)
Location: This position is based out of our 601-7700 Hurontario St. Brampton office. Although we operate within a hybrid workplace model due to the nature of this program this role is primarily on-site and/or community based.

What You Will Do:

• Manage day to day operations and leadership to a multidisciplinary team (MDT) of staff responsible for the delivery of coordinated programs and services to clients and their families.
• Ensure fidelity of a stepped care model and MDT work to provide effective and efficient delivery of services.
• Work with the Director to set program goals using a Balanced Scorecard of priorities and targets and deliver on priorities in consultation with the team community partners and other CMHA Peel Dufferin services.
• Use personal lived experience and professional expertise to navigate service provision matters and ensure optimal client support and provider experience.
• Advance direct service and administrative quality of programs by tracking service quality indicators and targets.
• Provide direct supervision to staff. Observe staff with clients and conduct regular audits supervision and support professional development.
• Manage the planning and monitoring of staff schedules and workloads to ensure adequate coverage to meet operational requirements.
  
• Manage recruitment orientation coaching mentoring performance management learning and development for staff and students
• Ensure compliance with organizational policies and applicable legislation (e.g. Occupational Health & Safety Act)
• Participate in overall CMHA Peel Dufferin strategic and business planning implementation delivery and evaluation

This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities.

What You Need to Join Our Team:

• A personal experience with mental health and/or addiction and established recovery as well as a willingness to share experience
  

• Bachelors Degree in health social services or related discipline such as counselling and psychotherapy social work or nursing; Masters degree is an asset
• Registered Health Professional with a College or Association is an asset
• Minimum of 5years of Peer Support or direct service experience within the community mental health field
• Minimum of 3 years of formal or informal leadership experience including supervising a multidisciplinary team program development and day to day operations.
• Knowledge of mental health legislation serious mental illness concurrent disorders and/or dual diagnosis and recovery-based
• Strong peer support skills and working knowledge of service support models such as Recovery Oriented practice Psychosocial Rehabilitation Harm Reduction and other evidence-based best practices
• Demonstrated knowledge of Peer Support Values and Core Competencies
• philosophy and practices.

• Strong interpersonal skills with proven ability to approach listen build trust and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence

• Openness to operate from an anti-racist anti-oppressive 2SLGBTQ affirming and intersectional framework
• Willingness to learn and apply practical understanding of different elements of diversity such as gender identity/expression race/cultural background religion sexual orientation disability immigration and precarious status family status etc.

• Fluency in a second language including ASL (American Sign Language) is considered an asset

• Valid Canadian drivers license and access to an insured automobile in good repair
• A satisfactory Vulnerable Sector Screening (Police Check) report

Deadline to Apply: Monday November 10 2025 at 5:00 PM

At the Canadian Mental Health Association Peel Dufferin Branch we provide a wide array of community services resources and care for people with mental your role youll not only assist people who are struggling youll help them return to good health and reintegrate into the everything we do we work together to make the world a better place one person at a time.

Apply Now and EMPOWER your career!

CMHA Peel Dufferin strives to be an equitable employer. We are committed to supporting inclusive recruitment and selection processes work environments and a qualified workforce reflective of the diverse populations we serve. We acknowledge that removing existing barriers and preventing new barriers is required to foster dignity and independence for people of all ages genders cultures and abilities. We encourage applications from members of groups that have been historically disadvantaged and marginalized including but not limited to First Nations Inuit Métis and Urban Indigenous (FNIMUI) populations ethno-racial communities people with disabilities *2SLGBTQIA communities women and gender diverse people low-income communities and all equity-deserving groups.

*2SLGBTQIA (Two-Spirit Lesbian Gay Bisexual Trans Queer Intersex Asexual and a range of gender and sexual diversity categories not listed).

Accessibility Statement

When contacted by CMHA Peel Dufferin for a career opportunity please advise the People and Culture Department of any accommodation needs that may make your experience through the recruitment process more comfortable. We are committed to working with you to meet these needs by providing reasonable accommodations ensuring you have access to a fair and equitable process. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs. Should you have feedback please email us at

Use of Artificial Intelligence (AI) in Recruitment

To streamline our recruitment process we utilize an applicant tracking system (ATS) to manage and organize applications. While the ATS aids in efficiency the essential review and evaluation of candidates is carried out by members of our People and Culture team. This approach ensures a personalized assessment that allows us to gain a comprehensive view of a candidates experience skills and potential. AI is not used to make any decisions in our recruitment process.

Next Steps

We thank all those who apply. Only those selected for further consideration will be retain all applications submitted for one (1) year after the closing date of the posting for consideration in future career opportunities.

Required Experience:

Manager