Pastry Operations Manager

Reporting to the Executive Chef the Pastry Operations Manager is responsible for overseeing the daily execution coordination and operational management of pastry and baked goods production across the property.

This role is focused on production planning kitchen leadership finishing and bake-off execution and cross-department coordination ensuring all pastry and dessert items are executed consistently efficiently and to standard across all outlets. While Restaurant Chefs retain creative ownership and direction of dessert menus the Pastry Operations Manager ensures those concepts are operationally supported through the right systems staffing ingredients and execution.

This is a hands-on kitchen management role with a strong operational lens ideal for a leader who thrives on structure consistency and execution excellence rather than creative concept development.

Key Responsibilities

Pastry Production & Execution

• Oversee the daily production finishing baking and execution of all pastry and baked goods across the property.
• Lead a small pastry team responsible for bake-off finishing plating support and service readiness.
• Ensure all pastry items are executed consistently according to established standards and chef direction.
• Coordinate production schedules to support restaurant service banquets events and in-room dining.
• Maintain a strong presence in the kitchen during key production and service periods.

Coordination with Restaurant Chefs

• Act as the primary liaison between Restaurant Chefs and the pastry production team.
• Coordinate pastry and dessert requirements based on menu direction provided by Restaurant Chefs.
• Ensure all required ingredients components and execution details are in place to support dessert menus.
• Support Chefs in maintaining consistency and execution standards across all outlets.

Kitchen Leadership & Team Management

• Supervise train schedule and support pastry cooks and production staff.
• Provide clear direction coaching and regular performance feedback to the team.
• Ensure efficient kitchen organization clear workflows and effective task delegation.
• Foster a professional respectful and collaborative kitchen environment aligned with Rimrock values.

Operational Systems & Standards

• Maintain and enforce SOPs related to pastry production bake-off procedures storage labeling and food safety.
• Ensure full compliance with health safety and sanitation standards.
• Support the training of non-pastry kitchen teams on proper handling or finishing of pastry items where required.
• Identify opportunities to improve efficiency consistency and execution through systems and processes.

Inventory Planning & Cost Control

• Manage inventory ordering and par levels for pastry and baking ingredients.
• Monitor food cost waste yield and portion control related to pastry production.
• Support forecasting and production planning aligned with business levels and menu needs.
• Maintain accurate records and contribute to cost-control initiatives within the culinary department.

Qualifications :

What You Bring

• Minimum 5 years of experience in kitchen management with a strong focus on pastry operations or pastry-adjacent production.
• Proven experience leading and supervising kitchen teams in high-volume or multi-outlet environments.
• Strong operational knowledge of pastry production bake-off systems and finishing techniques.
• Ability to execute and manage pastry programs based on direction from senior culinary leadership.
• Excellent organizational communication and coordination skills.
• Solid understanding of food safety sanitation and kitchen operational standards.
• Calm solutions-focused approach in fast-paced service environments.

Bonus if You Bring

• Experience in a hotel resort or multi-outlet food & beverage environment.
• Experience supporting banquet and event pastry production.
• Comfort working with a mix of in-house production and prepared or par-baked items.
• Experience supporting operational rollouts SOP development or kitchen systems improvements.

Who You Are

Youre an operational leader at heart organized steady and execution-focused. You take pride in consistency preparation and setting your team up for success behind the scenes.

Youre a clear communicator and a natural coordinator comfortable working across departments and translating creative direction into practical executable plans. You lead calmly under pressure value structure and standards and believe great guest experiences are built through disciplined preparation and teamwork.

You may not be chasing the spotlight but without you nothing runs smoothly.

This is Rimrock. Stay moved.

Physical Demands

• Ability to stand for extended periods and work in a kitchen environment.
• Frequent bending lifting and carrying of food products and kitchen equipment (up to 25 kg / 55 lbs).
• Manual dexterity required for pastry finishing plating and production tasks.
• Ability to work early mornings evenings weekends and holidays based on operational needs.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information :

Job Perks & Benefits:

• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff Lake Louise Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.

Apply Today: Whether youre just starting your journey or seeking your next adventure wed love to hear from you. Explore current opportunities and discover what it means to be a Heartisan at .

Were committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process please reach out confidentially at and well work with you to ensure your needs are met.

At Rimrock Banff we believe that diversity makes us stronger and inclusion moves us forward.

Our team is made up of individuals from across the globe each bringing their own culture perspective and a place as naturally diverse as Banff National Park its only fitting that our workplace reflects the same richness.

Whether youre on shift or in staff housing we want every Heartisan to feel seen valued and free to be fully themselves regardless of race culture gender identity religion abilities sexual orientation or age.

Inclusion isnt a box we check its a value we live. And while were proud of our progress we know theres always more to learn more ways to grow and more voices to elevate.

Together we build a workplace where belonging isnt just possible its expected.
Be you. Be bold. Stay moved.

Remote Work :

No

Employment Type :

Full-time