Workforce Planning Real Time Analyst
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer supporting and celebrating difference is just one way that we demonstrate our value of Be good to people everyday.
Join us as we continue to grow and make a mark as the 5th largest telco in Australia!
Why work for Aussie
Founded in regional Victoria almost 20 years ago we are local from the ground up. What started in a living room in Morwell has now expanded to every corner of Australia - were growing fast and not slowing down!
Our fantastic culture lives and breathes our values:
Dont be ordinary be awesome
Think BIG
No bullsh*t
Be good to people
Have fun
We care about our community through our Pledge 1% commitment sponsorship programs and our paid staff community service leave offering.
But dont just take our word for it We have been named one of the top employers in Australia by HRD magazine.
The good stuff
26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
Discounted internet up to the value of $109 per month
20% off our Mobile services
Day to day benefits like flexible working arrangements Employee Assistance Program (EAP) discounts with big names like Specsavers HCF and many more
Celebrating you! With monthly rewards and recognition
Internal training and resources for you to continue to learn grow and achieve your career goals
Yearly allowance for amazing Aussie merch
Fitness Passport for access to multiple gyms and pools across Australia
Lets talk about you
Youresomeone who thrives in a collaborative environment and takes pride in creating meaningful impact through your work. You enjoy solving problems with care and precision andyouremotivated by helping teams succeed.Yourecurious adaptable and confident in using data to tell a story that drives positive outcomes.
Experience in omni-channel contactcentres with exposure to real-time monitoring
Advanced skills in Excel and PowerPoint and a keen eye for detail
Strong analytical ability and confidence in managing data across multiple systems
Excellent written and verbal communication skills
A proactive solutions-focused mindset with a positive approach
Ability to manage competing priorities in a fast-paced environment
Comfort presenting insights to stakeholders in a clear engaging way
Knowledge of contactcentreperformance metrics and workforce management tools
How will you support our Why
As our Workforce Planning Realtime Analyst youll play a vital role in ensuring our Customer Service Centre runs smoothly every day. Youll help us deliver exceptional experiences by monitoring performance optimising resources and supporting our people to achieve their best.
Supporting the Workforce Senior Manager with operational initiatives
Organisingandmaintainingdata across multiple systems (Excel SQL etc.)
Monitoring real-time contactcentreactivity to meet service standards
Investigating anomalies and reporting insights to improve efficiency
Producing performance reports and contributing to KPI development
Facilitating daily workforce meetings and end-of-day reviews
Maintaining schedules and forecasts to achieve service levels
Driving adherence to schedules and adjusting for changing demand
Handling administrative tasks like absence tracking and timesheets
Leveraging workforce planning tools toidentifyoptimisationopportunities
Ready to join
Hit the apply button to submit your application and our fantastic team will be in touch!
Even if you feel you dont meet all the requirements wed still love to hear your story. We like to think outside the box with the people we hire.
If you have any questions get in touch today with our team at
Just a heads up we cant take applications through email so make sure you apply via the job link weve set for this role so you dont miss out!
Required Experience:
IC
Key Skills
- Direct Sales
- Administrative Skills
- Logistics Distribution
- Facilities Management
- Civil Project Management
- Asic
About Company
Award-winning nbn® internet, mobile, and network services for Aussie homes, business, and enterprise. That's Aussie Broadband, that's The Actual Aussie Way.
