Customer Proposition Manager

Are you passionate about shaping customer experiences and driving strategic change Were looking for a Customer Proposition Manager to join our team and lead the development of compelling customer-centric propositions that deliver real value. This is a fantastic opportunity to make a meaningful impact in a collaborative forward-thinking environment.

What youll be doing:

• Leading the development of customer propositions aligned to strategic priorities
• Collaborating with cross-functional teams to shape and deliver proposition plans
• Analysing customer insights and market trends to inform proposition strategy
• Managing proposition performance and identifying opportunities for optimisation
• Supporting go-to-market planning and execution for new propositions
• Engaging stakeholders across the business to ensure alignment and buy-in
• Championing the customer voice throughout proposition development
• Monitoring competitor activity and adapting propositions to maintain relevance

Qualifications :

Who were looking for:

• Experience in proposition development or product management
• Strong analytical skills with the ability to interpret complex data
• Excellent communication and stakeholder engagement abilities
• A customer-first mindset with a passion for delivering value
• Commercial awareness and strategic thinking
• Ability to manage multiple projects and priorities effectively
• Collaborative working style and team-oriented approach
• Confidence in presenting ideas and influencing decision-making

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer both for our own products and at a range of high street stores and online
• In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart 

Additional Information :

At L&G we believe its possible to generate positive returns today while helping to build a better future for all. 

If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can. 

It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose. 

Remote Work :

No

Employment Type :

Full-time