QA Manager
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Job Location:
Brighton and Hove - UK
Monthly Salary:
Not Disclosed
Posted on:
06-11-2025
Vacancies:
1 Vacancy
Job Summary
Were recruiting for a QA Manager to join us.
As a QA Manager you will ensure the quality consistency and clarity of member engagement communications across channels by applying brand standards client-specific preferences and behavioural science to support consumer understanding and commercial outcomes
What youll be doing:
- Own the quality assurance process for all member engagement communications ensuring consistency with brand guidelines and client-specific tone of voice requirements
- Review and approve content across digital and offline channels ensuring clarity accuracy and alignment with behavioural science principles
- Collaborate with Compliance and Advertising Standards teams to ensure communications meet regulatory standards and support demonstrable consumer understanding
- Develop and maintain QA frameworks and checklists continuously improve processes to enhance efficiency reduce errors and support scalable delivery
- Support the Delivery Team by providing QA oversight on copy content and creative executions ensuring alignment with strategic engagement goals
- Champion clear customer-centric communication balance commercial objectives with member needs and promote best practice across teams
- Liaise with internal and external stakeholders including product marketing and creative teams to ensure QA standards are upheld throughout the production lifecycle
- Ensure communications (durable mediums web content and telephone communication scripts / frameworks) meet the information needs of customers are likely to be understood by customers intended to receive the communication and equip them to make decisions that are timely properly informed and effective
Qualifications :
Who were looking for:
- Familiar with behavioural science in customer communications
- Knowledge of FCA and Consumer Duty regulations
- High attention to detail and quality standards
- Balances customer needs with commercial goals
- Influences teams to adopt QA best practices
- Strong communication and stakeholder management
- Proactively improves QA processes and consistency
- Proven experience in quality assurance for digital and offline communications
- Experience working with compliance teams to ensure clarity and fairness in consumer messaging Background in reviewing and refining content for clarity consistency and customer understanding
- Experience working with cross-functional teams including copywriters designers and product managers
- Comfortable managing QA processes across multiple projects and deadlines
Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer both for our own products and at a range of high street stores and online
- In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information :
At L&G we believe its possible to generate positive returns today while helping to build a better future for all.
If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can.
It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Quality Assurance
- FDA Regulations
- Food Industry
- Food Safety Experience
- ISO 9001
- Quality Systems
- Food Processing
- Quality Control
- Quality Management
- QA/QC
- Selenium
- HACCP
About Company
Legal & General (L&G) is a leading UK financial services group and major global investor.We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.We are one of th ... View more
