Guest Service Associate Front Office

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 06-11-2025

Vacancies: 1 Vacancy

Job Summary

What will you be doing

Assist guests with check in and checkout as well as other cashiering duties

Review arrival lists and prepare compendiums prior to guests arrival and check-into system if necessary

Welcome and interact with the guests on arrival register and issue room keys according to departmental standards and procedures

Ensure that members consistently receive all benefits and repeat guests and other VIPs receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
Update and maintain repeat guest history system
Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
Handling guests mails messages and answering of phone calls

Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed

Be vigilant in regard to in-house credit matters and act upon any discrepancies

Alert Security or Duty Manager of suspicious looking person(s) / articles
Have knowledge about the hotel facilities F&B outlets timings and other features
Be aware about the Hotel and its every outlets story and be a story teller to the guest.
Be fully conversant with hotel fire & life safety/emergency procedures
Maintain a high standard of personal appearance and hygiene at all times

Whats In It for You

Lots of opportunity to progress and switch it up as part of a global family of brands.
Great healthcare competitive salary and some nice extra perks across the Ennismore family of brands!
Learning opportunities to broaden your skillset and development that helps you think make and thrive at work
The opportunity to be yourself and collaborate with other bright minds in a relaxed innovative culture
Employee discounts worldwide under Ennismores Peep program.
Be covered under three types of insurances with the hotel paying the premium on your behalf.

Qualifications :

A Diploma holder or a Graduate from Hotel Management institute

A pleasant personality with excellent interpersonal skills

Work experience of a lifestyle luxury brand

Passionate about creating memories for the guests

Remote Work :

Employment Type :

Full-time

What will you be doingAssist guests with check in and checkout as well as other cashiering dutiesReview arrival lists and prepare compendiums prior to guests arrival and check-into system if necessaryWelcome and interact with the guests on arrival register and issue room keys according to department...

What will you be doing

Assist guests with check in and checkout as well as other cashiering duties

Review arrival lists and prepare compendiums prior to guests arrival and check-into system if necessary

Welcome and interact with the guests on arrival register and issue room keys according to departmental standards and procedures

Ensure that members consistently receive all benefits and repeat guests and other VIPs receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
Update and maintain repeat guest history system
Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
Handling guests mails messages and answering of phone calls

Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed

Be vigilant in regard to in-house credit matters and act upon any discrepancies

Alert Security or Duty Manager of suspicious looking person(s) / articles
Have knowledge about the hotel facilities F&B outlets timings and other features
Be aware about the Hotel and its every outlets story and be a story teller to the guest.
Be fully conversant with hotel fire & life safety/emergency procedures
Maintain a high standard of personal appearance and hygiene at all times

Whats In It for You

Lots of opportunity to progress and switch it up as part of a global family of brands.
Great healthcare competitive salary and some nice extra perks across the Ennismore family of brands!
Learning opportunities to broaden your skillset and development that helps you think make and thrive at work
The opportunity to be yourself and collaborate with other bright minds in a relaxed innovative culture
Employee discounts worldwide under Ennismores Peep program.
Be covered under three types of insurances with the hotel paying the premium on your behalf.

Qualifications :

A Diploma holder or a Graduate from Hotel Management institute

A pleasant personality with excellent interpersonal skills

Work experience of a lifestyle luxury brand

Passionate about creating memories for the guests

Remote Work :

Employment Type :

Full-time

Key Skills

Airside Operations
Desktop Support
Corporate Risk Management
Gallery
Agile Testing
Humming Bird

Apply Now

About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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