Business Operations Manager, Office of Global Customer Operations (OGCO)
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
06-11-2025
Vacancies:
1 Vacancy
Department:
Job Summary
About the Role
We are seeking a highly organized strategic and hands-on Business Operations Manager to join the Office of Global Customer Operations (OGCO). This role is pivotal in driving clarity alignment and execution across our global organization delivering operational excellence supporting orchestrating and executing high-impact internal moments and internal operations.
Reporting into the Director of Business Operations this individual will partner across OGCO Business Ops community in Global Sales/GTM and multiple cross-functional teams to bring to life the operating rhythm and key field moments that power our business.
What the Role will do:
- Plan execute and evolve a unified GCO Operating Cadence aligned to Big Bets and priorities.
- Support the planning and execution of key internal field events and programs including Sales Kickoff (SKO) Knowledge Global Field Live and Go for Gold.
- Coordinate with multiple stakeholders to ensure flawless delivery alignment to strategic priorities and elevated experience for presenters and participants.
- Manage timelines deliverables communicate across stakeholder groups.
- Partner with Finance HR and Ops to streamline spend management budget trackingand process approvals.
- Identify and implement ways to simplify communications and execution for the field.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 5 years of experience in Business Operations Program Management roles in large-scale or matrixed organizations (preferably in Tech SaaS or Consulting).
- Proven ability to manage complex programs and multiple stakeholders with precision and grace under pressure.
- Unparalleled organizational skills with the ability to balance multiple competing projects and priorities at any given time.
- Strong skills in operational excellenceplanning tracking and process optimization.
- High EQ strong collaboration mindset and a passion for creating clarity and connection across teams.
- Collaborative team player who thrives in a fast-paced high-impact environment.
- Problem-solver who can anticipate needs manage competing priorities and drive results.
- Familiarity with tools like MS Suites including Teams PowerPoint Excel SharePoint PowerAutomate etc.
FD21
For positions in this location we offer a base pay of $153900 - $269400 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Succession Planning
- Growing Experience
- Expense Management
- Management Experience
- Rackspace
- Laboratory Management
- Senior Leadership
- Operations Management
- Relationship Management
- Leadership Experience
- negotiation
- Taxonomy
About Company
Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more
