IT Support Assoc II

At Amazon we strive to be Earths most customer-centric company where people can find and discover anything they want to buy online. We hire the worlds brightest minds offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. Were making history and the good news is weve only just begun.
Amazon one of the top 100 companies in the United States has an immediate opening for an IT Support Associate .
IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery located across America Europe/Prague India. The team utilizes an omni-channel contact center to provide efficient streamline 24x7 IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers. Overall SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazons ability to serve its customers on time.

Responsibilities include but are not limited to:

Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.
to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices including desktops laptops printers and scanners.
Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux
position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in 24*7 operating environment.
to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA CSAT and effectively managing incidents.

A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired.


Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

- 1 years of corporate setting Windows Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers troubleshooting thin clients PCs scanners and portable handheld terminals

- CompTIA A CompTIA Network Cisco/CCNA Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.