Spare Parts Technical Support Agent
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Job Location:
Oxfordshire - UK
Monthly Salary:
Not Disclosed
Posted on:
06-11-2025
Vacancies:
1 Vacancy
Job Summary
To clarify and identify of requested and required spare parts for our customers and to support to create spare and wear parts lists as well as the corresponding required adjustment/maintenance of the material masters in our business management system
We offer:
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Tasks and Qualifications:
Tasks:
- Technical clarification of customer inquiries regarding specification of spare parts and handling of repairs
- Identification of required spare parts based on documentation and IT systems (SAP)
- Archiving of all necessary technical data in appropriate CRM/SAP systems
- Ensuring the correspondence of requested and suggested spare parts
- Coordinate and plan technical customer inquiries and their elaboration
- Carry out product optimizations on old equipment
- Preparation of spare parts/catalogs as a basis for spare parts supply concepts
- Development of new solutions in case of obsolete parts or necessary replacement solutions
- Harmonisation and standardisation of third-party spare parts lists
- Ensuring that deadlines are met and that the quality standards of spare parts packages are adhered to
Experience:
- Successfully completed technical training and/or further training in the specialist areas of electronics mechatronics mechanical engineering
- Several years of experience in the spare parts sector especially in ensuring service levels
- An analytical mindset with in-depth knowledge of process optimization conceptual skills
- High Level experience in working with CRM systems
- Good knowledge of PC standard software (very good knowledge of MS Excel) as well as SAP knowledge (SAP R3 MM module) CAD knowledge beneficial
- Distinct customer and service orientation
- Organizational skills commitment very independent working style
- a target- and solution-oriented way of working as well as high customer orientation with communication and negotiation skills
Required Experience:
Unclear Seniority
Key Skills
- Business
- HR & Payroll
- ABB
- Learning Management System
- Employee Benefits
- Event Production
About Company
We are a leading supplier of forklifts and warehouse equipment as well as automation technology and software solutions for the optimization of supply chains.
