IT Support Engineer

About the role

This is a hands-on role where youll support improve and secure the IT environment across our Melbourn campus. Youll work across 1st 2nd and 3rd line support lead technical improvements liaise with team members on trickier issues.

This role will provide opportunities to strengthen and expand the skills you possess in areas such as; device management and cybersecurity while shaping how we use Microsoft 365 Azure Intune and modern endpoint tools as we grow.

What youll do

Youll be part of a small collaborative IT team supporting colleagues on site and remotely. Day to day youll help make sure systems are reliable secure and simple to use.

You will:

Provide 1st 2nd and 3rd line support to internal users troubleshooting issues and keeping people productive.

Help to develop our Microsoft 365 environment as we grow.

Administer Microsoft Azure services so they are available performant and aligned with business needs.

Lead device lifecycle management using Microsoft Intune and Autopilot from deployment and configuration through to ongoing support.

Carry out routine Windows Server maintenance including patching monitoring and performance tuning. 

Maintain Active Directory and group policies to keep identities access and permissions in good shape.

Manage and monitor Veeam backups helping to protect critical data and support rapid recovery when needed.

Support hybrid telephony systems such as 8x8 and Microsoft Teams keeping communication smooth across the organisation.

Maintain and secure corporate mobile devices with modern MDM tools.

Contribute to infrastructure and security improvements including networking device management and endpoint security projects.

Youll also play a key role in technical projects acting as a trusted escalation point and helping to shape how IT evolves as Cellular Origins scales

Qualifications :

About you

You enjoy solving problems helping people and making systems work better every week than they did the week before. You are as comfortable talking to a colleague who is stuck with Teams as you are diving into a server firewall or Intune profile.

Youll bring:

Strong IT support experience from 1st through to 3rd line.

Solid hands-on experience with Microsoft Intune Autopilot Microsoft 365 and Active Directory.

Good knowledge of Veeam backups and virtualisation tools such as VMware.

Experience with networking hardware ideally including HP Aruba and ClearPass.

Confidence working independently in a small team managing your own workload and meeting deadlines.

Willingness to work fully on site at our Melbourn campus.

It would be great though not essential if you also have:

Exposure to PowerShell scripting and automation.

Knowledge of Microsoft Entra MDM policies and security compliance.

Familiarity with server builds storage and AV or telephony systems.

Certifications such as ITIL CompTIA Network or A or Windows certifications.

Experience with Oracle NetSuite.

Experience supporting Office 365 migration or consolidation projects.

If you are naturally curious enjoy learning new technologies and like the idea of supporting teams whose work has a direct impact on patients you will thrive here.

Additional Information :

Cellular Origins is based on the TTP Campus within purpose-built sustainable offices labs and green surroundings 10 miles south of Cambridge. Our working culture encourages entrepreneurship shared ideas and collaboration while providing you the freedom to do your best work.

Our employee benefits include:

Annual bonus

25 days holiday

Employer pension contribution of 10% of salary

Free lunch and all-day refreshments

Private medical insurance for employees and dependants

Enhanced family friendly leave

Life insurance worth 6x salary

Electric car leasing scheme

Cycle to work scheme

Season ticket loan

Activities and community that supports healthy activities that bring colleagues together; whether its lunchtime squash or football Zumba or our own rock band. Colleagues initiate new clubs and outings whenever they feel theres something missing! Local sports facilities and theatre discounts and memberships.

How to apply

If you are excited by the idea of using your IT skills to support teams who are changing how cell therapies are manufactured we would love to hear from you. Apply now and help us build the secure reliable and scalable digital foundations that will bring life changing treatments to more patients faster.

Remote Work :

No

Employment Type :

Full-time