UK Spare Parts Management and Buyer

Job Description

Position Summary
The ATS UK Spare Parts Management & Buyer is responsible for delivering exceptional customer service for part-related inquiries by providing timely support in part identification quoting order entry and warranty claims. This role involves close collaboration with cross-functional teams to ensure customer needs are met effectively and to capture voice-of-customer feedback that supports long-term contracts.
In addition the role manages the procurement of spare parts materials and components necessary to support ATS customers. Key responsibilities include ensuring supply continuity maintaining optimal inventory levels and building strong supplier relationships. The ideal candidate will have experience in sourcing negotiating and purchasing within a fast-paced supply chain environment combined with a solid understanding of lead times cost control and quality requirements. Strong communication organizational and problem-solving skills are essential to drive operational efficiency and meet customer demands.

Responsibilities
Spare Parts Management
Deliver an exceptional customer experience and build strong customer relationships.
Respond promptly to all customer inquiries related to spare parts; redirect other service inquiries as needed.
Provide support in part identification quoting automated order entry and warranty claims.
Maintain and develop customer-specific price lists as assigned.
Drive parts bookings to meet plan with acceptable margins aligned to business and account targets.
Manage CRM updates regularly to ensure accurate funnel and booking tracking.
Support preparation of quarterly business reviews (QBR) for assigned accounts and capture voice-of-customer feedback.
Promote adoption of eCommerce and other digital transaction tools.
Maintain master data integrity across ERP CRM Service Cloud and other IT applications.
Purchasing & Procurement
Purchase spare parts and related commodities in accordance with ATS Principles of Buying to achieve departmental goals.
Process purchasing documentation (Requisitions Purchase Orders Cancellation Forms Continuous Improvement Reports) per ATS policies:
o Review requisitions for accuracy terminology and specifications.
o Prepare and send spare part purchase orders to suppliers.
o Resolve spare part invoicing discrepancies and escalate for approval.
Track and monitor spare part Purchase Order deliveries to maximize on-time delivery performance.
Respond to supplier inquiries regarding order status changes or cancellations and communicate internally.
Contact suppliers to expedite deliveries and resolve shortages late deliveries quality issues and other problems.
Vendor Management & Cost Optimization
Create vendor scorecards and support QBRs to drive continuous improvement for major vendors.
Negotiate vendor contract prices credit terms discounts and delivery arrangements.
Stay informed on new sources of supply for spare part materials.
Use historical and benchmarking data to ensure competitive pricing.
Identify new cost-saving opportunities.
Assist in developing cost containment product standardization vendor consolidation and benchmarking strategies that maximize value while maintaining ATS standards.

Qualifications

35 years of experience in parts management purchasing inventory control or supply chain operations within a manufacturing or industrial environment.
Strong theoretical and practical knowledge of purchasing and material planning concepts.
Experience with spare parts cataloging proposal writing and technical documentation.
Proficiency in ERP systems (JDE experience preferred) CRM and Microsoft Office Suite.
Proven organizational negotiation communication and problem-solving skills.
Excellent oral written and interpersonal communication skills.
Ability to work effectively in a team environment.

General
Support continuous improvement initiatives by leveraging ABM processes and tools.
Perform other duties as required and assigned to meet job role and business needs.
Ensure all business activities are conducted with the highest ethical standards and in compliance with the ATS Code of Business Conduct.