The Channel&Consumer Proximity Specialist will ensure demand testing change adoption and ultimately value creation of the Channel&Consumer processes for the ME. She/He will also support the local and legacy applications until their migration to the target Product landscape. She/He will report to the Proximity Lead to share value and adoption metrics and collaborate with other domains Proximity Specialists to ensure consistency.
- Capturing affiliates needs and specificities on a specific product domain: Conduct interviews and surveys with affiliates to understand their requirements within my specific product domain and arbitrate/challenge their claims and analyze affiliate data and feedback so tailored solutions that address their specific needs and align with the products offerings can be considered by Product teams
- Incident Management: Act as the liaison between the Business and the incident support team within the ME provide functional skills to qualify incidents and orient them to the right capability teams
- Performing roll-out and change management actions for global products of their domain scope: Gather insights and user feedback to enhance product functionality and user experience prepare relevant change plan & activities and perform local change impact assessment and change activities to ease local adoption of global products support test activities with end users and perform defined required roll-out activities
- Value Realization : Collect & consolidate relevant metrics/insights to report on value delivered from Products at affiliate level
- Good knowledge in the product domain scope with a deep understanding of challenges in the product domain for their geographical scope
- Mastery of adoption and change management methods & tools
- Mastery of testing and deployment methods & tools
Understanding of agile principles & associated ways of working
Collaboration & team spirit
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IC
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