Senior Leave and Accommodation Specialist
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Job Location:
Plantation, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
23 days ago
Vacancies:
1 Vacancy
Job Summary
We are hiring outstanding humans and we hope that includes you!
Are you looking for more than just a job At Chewy youll find yourself on a career path with other amazing humans like yourself. Youll be part of a culture that values everything that you do who you are and the goals you have set for your career. We want to give you the chance to grow earn competitive pay and be happy while you do it. Sounds simple but we love it!
Your Opportunity:
Chewy is seeking a Senior Leave and Accommodation Specialist to join our newly established team within the HR Shared Services organization. This team is dedicated to delivering top-tier service and advocating for the best possible experience for our Team Members.
In this role you will ensure Team Members are well-informed about their options supported throughout the process and smoothly reintegrated back into work. You will have the opportunity to collaborate with both internal teams and external providers to offer outstanding service while maintaining compliance with federal and state regulations.
What Youll Do:
- Serve as the primary contact for Team Members navigating leave and accommodations offering personal guidance while ensuring adherence to federal and state regulations (FMLA ADA PWFA etc.)
- Support Team Members with Personal Leave of Absence claims from initial intake through the entire lifecycle including documentation approval tracking and closure; communicating policies eligibility required documentation and any applicable timelines or deadlines
- Initiate claim requests through Chewys third-party administrator ensuring Team Members are clear about their responsibilities in the process and what steps to anticipate
- Manage calls and electronic inquiries offering clear and timely responses throughout the leave and accommodation process
- Assess claims identify potential concerns and advance concerns to the Tier 2 team
- Conduct an ADA interactive dialog for new disability requests as required
- Assess and triage claims to determine those that should be handled internally versus escalating to AB1 (e.g. flu-related leave for three days)
- Partner with external providers to manage claims effectively delivering a streamlined and efficient experience for Team Members
- Conduct a midway checkpoint to review progress on leave cases address any challenges and help answer any questions regarding their next steps
- Assist with return-to-work steps by providing clear guidance on required documentation policies and timelines
- Support candidates in the pre-employment accommodation process by providing end-to-end case management including engaging the candidate hiring manager and other partners as needed
- In partnership with Chewys WOW team facilitate the Surprise and Delight program (e.g. Family Addition claims) to develop a meaningful and supportive team member experience
- Preserve and protect the confidentiality of team member PII information and ensure accurate record-keeping
- Leverage technology platforms like SNOW WD Kronos and third party case management platform to support LOAA processes
What Youll Need:
- Bachelors degree in human resources or related field preferred
- 2 years supporting Team Members with leave of absence and accommodation
- Experience in federal and state leave regulations including FMLA ADA PWFA and equivalent state laws
- Human Resources is preferred
- Flexibility to shift schedule as needed by the business
- Outstanding customer service skills with a focus on responsiveness emotional intelligence critical thinking skills and problem-solving
- Exceptional interpersonal collaboration and communication skills maintaining confidentiality and building trust with Team Members vendors and internal partners
- Strong organizational and time management skills to prioritize competing responsibilities
- Preferred experience with systems such as ServiceNow (SNOW) Workday (WD) Kronos etc.
- Preferred experienceworking with a third party leave administrator as a vendor
#LI-SS4
#LI-Hybrid
Required Experience:
Senior IC
Key Skills
- Critical Care
- Administrative Skills
- Time Management
- Report writing
- Microsoft Office
- Store Operations
- Building Regulations
- Telephone handling
- Communication
- Relationship Management
- Service Operations
- Store Management
- Cleaning Services
- Customer Relationship
- Safety and Security
About Company
Shop Chewy for the best pet supplies ranging from pet food, toys and treats to litter, aquariums, and pet supplements plus so much more! If you have a pet-or soon will-you've come to the right place. Shop for all of your pet needs at Chewy's online pet store. FREE shipping on orders $ ... View more
