Senior Sales Outbound Programs Manager (AI & Automation)

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin the most advanced customer service AI agent on the market lets businesses deliver always-on impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30000 global businesses Intercom is setting the new standard for customer service. Driven by our core values we push boundaries build with speed and intensity and consistently deliver incredible value to our customers.

Whats the opportunity

Our Sales Development organization is the engine behind Intercoms growth both as a revenue driver and as a talent pipeline. We identify and engage prospects across SMB mid-market and enterprise segments guiding them through the earliest stages of the sales journey.

Were looking for an AI Sales Programs Manager to help us redefine the future of prospecting at Intercom. This is a pivotal role that sits at the intersection of sales innovation AI technology and operational excellence. Youll have the opportunity to shape a brand-new function working closely with Sales Marketing and Revenue Operations to drive meaningful impact on pipeline and revenue growth.

In this role youll report directly to the Head of Sales Development play a key part in Intercoms AI strategy and be empowered to experiment innovate and scale new approaches to outbound engagement.

What will I be doing

• In this role youll lead the design deployment and scaling of an AI-powered inbound and outbound automation platform integrated with Salesforce. Your goal is to empower Intercoms SDR and BDR teams to run personalized high-impact outreach and manage nurturing at scale transforming how we identify engage and convert prospects across our ideal customer profile.
• Youll optimize a full-funnel engagement engine blending creativity data and automation to nurture existing prospects increase pipeline creation and sales productivity. Working closely with Revenue Operations Marketing and Product youll ensure data accuracy smart targeting and seamless workflows that enable teams to operate at peak performance.
• Youll also own measurement and optimization analyzing sequences data and refining strategies to improve conversion and pipeline efficiency. Together with our Ops team youll build dashboards and reporting frameworks to track pipeline contribution ROI and the overall health of inbound and outbound activities.
• Beyond execution youll shape how Intercom uses AI to drive engagement fostering a culture of innovation and experimentation across Sales Development. Partnering with Sales and Marketing leadership youll align inbound and outbound programs to our broader go-to-market strategy ensuring every initiative drives measurable pipeline and revenue growth.

This is both a strategic and hands-on role perfect for someone eager to define what AI-powered inbound and outbound means at Intercom and set a new benchmark for how technology and human creativity combine to accelerate growth.

What skills do I need

• 8 years of professional experience in Sales Revenue Operations or GTM Programs ideally within a fast-growing B2B SaaS environment.
• 1 year of experience designing scaling and optimizing AI-powered outbound programs that drive sales productivity and performance.
• Proven track record managing or optimizing a GTM tech stack (e.g. Salesforce Outreach Clay or similar tools).
• Strong understanding of demand generation fundamentals: including targeting segmentation messaging and funnel conversion metrics.
• Highly analytical mindset with experience building reports and dashboards - proficiency in Salesforce is a plus.
• Experience enriching lead lists with Clay is a plus
• Exceptional organizational and cross-functional collaboration skills with the ability to align Sales Marketing and Operations around shared goals.
• Comfortable operating in a fast-changing high-growth environment adaptable curious and eager to evolve alongside new tools processes and strategies.

Benefits

We are a well treated bunch with awesome benefits! If theres something important to you thats not on this list talk to us!

• Competitive salary and equity in a fast-growing start-up

• We serve lunch every weekday plus a variety of snack foods and a fully stocked kitchen

• Regular compensation reviews - we reward great work!

• Pension scheme & match up to 4%

• Peace of mind with life assurance as well as comprehensive health and dental insurance for you and your dependents

• Flexible paid time off policy

• Paid maternity leave as well as 6 weeks paternity leave for fathers to let you spend valuable time with your loved ones

• If youre cycling weve got you covered on the Cycle-to-Work Scheme. With secure bike storage too

• MacBooks are our standard but were happy to get you whatever equipment helps you get your job done

• Relocation support for those moving to our offices

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.

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