Technology Support Coordinator

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Key Responsibilities

In this role youll be part of an agile team that keeps Public Safety technology running smoothly across the city. Youll balance hands-on technical work with coordination and communication that help our Public Safety Fleet stay connected and mission-ready.

• Serve as the primary point of contact between Innovation & Technology and assigned Public Safety departmentsbuilding strong partnerships and responsive support.

• Install configure and maintain computers mobile data terminals modems routers and related technology including in-vehicle systems and wiring.

• Troubleshoot complex hardware software and connectivity issues with persistence and attention to detail.

• Manage and track equipment through its full lifecycle ensuring assets configurations and documentation remain accurate and current.

• Communicate system updates outages and process changes clearly to departmental users and leadership.

• Assist with small-scale projects technology upfits and process improvements that enhance efficiency and reliability.

• Contribute to team development and training by sharing knowledge documenting procedures and helping shape a consistent service approach.

• Support technology budget planning and coordination as requested.
  

• Minimum Qualifications

• High school diploma or GED and five (5) years of related IT experience; or

• Associates degree and three (3) years of related IT experience; or

• Bachelors degree and two (2) years of related IT experience.

• Equivalent combinations of education and experience may be considered.
  

Knowledge Skills and Abilities

• Strong working knowledge of computer hardware operating systems networking and vehicle wiring including DC power distribution and data cabling principles.

• Advanced troubleshooting and analysis skills.

• Familiarity with Cellular wireless technologies and connectivity tools.

• Excellent interpersonal communication and documentation skills.

• Ability to balance multiple priorities meet deadlines and work independently or as part of a team.

• Commitment to exceptional customer service and collaborative problem solving.
  

Preferred Experience

• Experience with in-vehicle wiring including DC power distribution and data cabling for modems routers and other peripheral installations.

• Skilled in the use of voltmeters and other testing equipment.

• Comfortable using power tools and hand tools for equipment installation.

• Hands-on experience supporting Sierra Wireless MG90 and CradlePoint mobile routers.

• Familiarity with Panasonic Toughbook CF-33 CF-G2 and FZ-55 laptops or similar ruggedized devices.

• Experience supporting technology in public safety field or mobile environments.
  

Working Conditions

Work is performed in both office and field environments. Occasional travel to police fire and other public safety sites and vehicles is required. Exposure to outdoor conditions confined spaces and shop or vehicle environments may occur.

Why Join Us

Join a forward-thinking technology team that supports some of Charlottes most essential public-service operations. Youll have the opportunity to apply your technical expertise in meaningful ways strengthen the reliability of public-safety systems and contribute to a culture of innovation and community impact.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.