Director of Operational Excellence
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Job Location:
Monthly Salary:
Posted on:
05-11-2025
Vacancies:
1 Vacancy
Job Summary
Director of Operational Excellence
Our client a large international iGaming company is seeking a Director of Operational Excellence to drive efficiency scalability and continuous improvement across its global operations. Reporting directly to the COO this senior leadership role oversees performance monitoring reporting and cross-functional initiatives that enhance both operational effectiveness and customer experience.
The ideal candidate will be a strategic thinker with strong leadership and communication skills capable of aligning diverse operational teams and simplifying workflows to deliver measurable business impact.
Location: Malta Hybrid
Responsibilities:
As Director of Operational Excellence your broad responsibilities will include but are not limited to:
Operational Performance Monitoring & Reporting
- Lead the delivery of weekly and monthly operational performance reports ensuring clear visibility of key metrics and trends.
- Monitor daily KPIs to identify performance gaps and proactively address emerging issues.
- Collaborate with departmental Directors to analyse data evaluate progress against goals and drive continuous improvement initiatives.
Continuous Improvement & Process Optimisation
- Lead cross-functional projects aimed at simplifying and scaling operational processes.
- Champion initiatives that enhance efficiency and improve the overall customer journey.
- Identify opportunities to streamline systems tools and workflows across multiple business areas.
Project Management & Implementation
- Manage the operations project management team to ensure effective coordination prioritisation and delivery of strategic initiatives.
- Oversee execution of company-wide projects that impact operations ensuring timelines scope and objectives are met.
Operational Roadmaps & Development Prioritisation
- Develop and maintain operational roadmaps aligned with strategic business goals.
- Prioritise operational development requests for product and technology teams based on business impact and available resources.
Cross-Departmental Collaboration & Alignment
- Foster alignment across key operational areas including Customer Service Responsible Gaming Risk & Fraud Prevention and AML.
- Serve as a central coordination point to ensure consistent communication and unified execution of strategic objectives.
Strategic Leadership Support
- Provide insights and analysis to senior leadership to inform data-driven decisions.
- Deliver actionable recommendations to optimise performance and support long-term operational growth.
Requirements:
- Extensive leadership experience in operations ideally within the iGaming sector or a similarly fast-paced data-driven environment.
- Proven ability to lead cross-functional teams and deliver process improvement projects.
- Strong analytical mindset with experience in KPI management reporting and operational strategy.
- Excellent communication and stakeholder management skills at a senior level.
- Demonstrated success in implementing scalable and efficient operational frameworks.
This is an exceptional opportunity to apply your expertise and contribute to the success of a high-performing organisation with a global presence.
What we offer:
Competitive Compensation: You will receive a highly competitive compensation package which includes a competitive base salary performance bonuses and other incentives all reflective of your experience and contribution.
Work-Life Balance: We value work-life balance and offer flexible working arrangements recognising that achieving your best in your career requires a healthy balance between work and personal life.
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
TalentXD is a leading recruitment and advisory firm dedicated exclusively to the global iGaming ecosystem. We connect the people businesses and opportunities that drive the industry forward partnering with operators providers and the companies that power them.Our focus is on understan ... View more
