Role: IT Support Engineer (Bilingual)
Location: Goleta CA - Onsite
Duration: 6 months Contract
Note: Bilingual: English and Dutch.
In this role you will serve as a key technical resource delivering end-user support executing hardware lifecycle tasks and ensuring smooth day-to-day IT operations in a fast-paced multi-cultural environment. This position demands advanced technical expertise a strong customer service mindset and the ability to manage VIP and AV support needs with professionalism and urgency.
Key Responsibilities
- Provide full-scope IMAC (Installs Moves Adds Changes) support across onsite endpoints and peripherals.
- Perform setup configuration diagnostics and troubleshooting of desktops laptops mobile devices and RF equipment.
- Deliver white-glove VIP support for executive users and manage real-time escalations.
- Maintain and support AV/conference room technologies addressing urgent walk-up issues with responsiveness and discretion.
- Execute depot services including device imaging configuration inventory tagging shipment coordination and asset lifecycle tracking.
- Manage onboarding and offboarding IT tasks including user provisioning and de-provisioning across Active Directory Microsoft Entra and enterprise HRMS platforms.
- Use ServiceNow for incident tracking resolution documentation and SLA compliance.
- Participate in monthly patch cycles software deployment and ensure endpoint compliance with security and update standards.
Role: IT Support Engineer (Bilingual) Location: Goleta CA - Onsite Duration: 6 months Contract Note: Bilingual: English and Dutch. In this role you will serve as a key technical resource delivering end-user support executing hardware lifecycle tasks and ensuring smooth day-to-day IT operations...
Role: IT Support Engineer (Bilingual)
Location: Goleta CA - Onsite
Duration: 6 months Contract
Note: Bilingual: English and Dutch.
In this role you will serve as a key technical resource delivering end-user support executing hardware lifecycle tasks and ensuring smooth day-to-day IT operations in a fast-paced multi-cultural environment. This position demands advanced technical expertise a strong customer service mindset and the ability to manage VIP and AV support needs with professionalism and urgency.
Key Responsibilities
- Provide full-scope IMAC (Installs Moves Adds Changes) support across onsite endpoints and peripherals.
- Perform setup configuration diagnostics and troubleshooting of desktops laptops mobile devices and RF equipment.
- Deliver white-glove VIP support for executive users and manage real-time escalations.
- Maintain and support AV/conference room technologies addressing urgent walk-up issues with responsiveness and discretion.
- Execute depot services including device imaging configuration inventory tagging shipment coordination and asset lifecycle tracking.
- Manage onboarding and offboarding IT tasks including user provisioning and de-provisioning across Active Directory Microsoft Entra and enterprise HRMS platforms.
- Use ServiceNow for incident tracking resolution documentation and SLA compliance.
- Participate in monthly patch cycles software deployment and ensure endpoint compliance with security and update standards.
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