Build the Future with Us EquipmentShare is Hiring an IT Support Supervisor

At EquipmentShare were not just filling a role were assembling the best team on the planet to build something thats never been built before. Were on a mission to transform an industry thats been stuck in the past by empowering contractors and communities through innovative technology real-time support and a team that truly cares.

Were hiring an IT Support Supervisor at our Corporate Headquarters in Columbia MO and were looking for someone whos ready to grow with us bring energy and drive to their work and help us build the future of construction. The IT Support Supervisor partners with the IT Support Manager who directs the IT support team for PCs software networking and access. Responsibilities include managing tickets documentation equipment performance and team development. They also collaborate on IT security/network access provide direct support resolve technical issues suggest system improvements develop policies/best practices manage conflicts implement IT strategy schedule shifts analyze metrics set SLAs promote customer service offer training follow change management and maintain support systems.

Primary Responsibilities

• Oversees the work of a team of help desk specialists that support information systems products and services including personal computers or peripherals internet or installed software applications or organizational networking or access issues.
• Logs and tracks requests for help desk assistance and assigns tickets to representatives based on availability or expertise.
• Develops and maintains installation or maintenance documentation.
• May assist with purchasing testing or installing equipment.
• Conduct performance evaluations and foster professional development.
• Collaborate with Networking and Infrastructure teams for optimal data security and network access.
• Directly provide support for IT-related issues and oversee hardware software and network problem resolution.
• Collaborate with management to enhance IT systems.
• Develop implement and maintain IT policies and best practices.
• Address team needs resolve conflicts and implement IT strategy improvements.
• With the Manager schedule shifts analyze metrics set service level agreements and promote excellent customer service.
• Provide training for operational procedures best practices and troubleshooting techniques.
• Follow change management practices and update end users on changes.
• Maintain systems required for user support and perform other related duties as assigned.

Why EquipmentShare

Because we do things differently and we think youll feel it from day one. Were a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesnt just run our business it also makes your job easier safer and more connected. Whether youre behind the wheel under the hood leading a branch or closing deals tech supports you and you drive us forward.

Were a team of problem-solvers go-getters and builders. And were looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Competitive compensation
  
  
• Full medical dental and vision coverage for full-time employees
  
  
• Generous PTO paid holidays
  
  
• 401(k) company match
  
  
• Gym membership stipend wellness programs (earn PTO and prizes!)
  
  
• Company events food truck nights and monthly team dinners
  
  
• 16 hours of paid volunteer time per year give back to the community you call home
  
  
• Career advancement leadership training and professional development opportunities

About You

You want to be part of a team thats not just changing an industry for the sake of change were transforming it to make it safer more secure and more productive. You bring grit heart and humility to your work and youre excited about the opportunity to grow within a fast-paced mission-driven environment.

Were looking for people who:

• See challenges as opportunities
  
  
• Embrace change and continuous improvement
  
  
• Bring energy effort and optimism every day

Skills & Qualifications

• Strong knowledge of computer systems networks and software applications fields policies procedures and practices.
• Familiarity with cybersecurity practices.
• Excellent leadership team management budgeting and strategic planning skills.
• Strong analytical problem-solving and communication skills.
• ITIL 4 CompTIA or similar certifications are advantageous.
• Ability to handle high-stress situations and tight deadlines.
• Strong decision-making and organizational skills.
• Willingness to work outside standard business hours when necessary.
• Commitment to staying current with technology trends and developments.

Education and Experience

• A bachelors degree in IT Computer Science or related field is preferred.
• At least 3 years of professional experience in an IT role
• At least 1 year people management or mentorship experience.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 20 pounds at a time

A Workplace For All

At EquipmentShare we believe the best solutions come from a team that reflects the world around us. Our initiative A Workplace For All is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting developing and retaining great people from all walks of life.

We value different backgrounds talents and perspectives. We want you to feel like you belong here because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally some roles require passing a drug test depending on the job responsibilities.