Forex Cash Team Leader

To oversee all cash (including forex) matters (e.g. Cash Consultant II and/or ATMs) for a Point/s of Representation (POR/s) within client experience product and laid down requirements. Specific responsibilities include:

• Team Leadership & Performance Management: Lead coach and manage a team of Level II Cash Consultants driving a culture of accountability high performance and exceptional client service.
• Cash & Forex Operations Oversight: Oversee all cash functions including ATM/ANA maintenance reconciliation bulk cash and foreign exchange operations ensuring accuracy efficiency and compliance with SARB and bank regulations.
• Risk Compliance & Governance: Act as a custodian and key risk manager ensuring all transactions audits and controls are managed within mandate and that irregularities are resolved timeously.
• Operational Efficiency & Client Experience: Analyse cash flow trends maintain optimal cash levels support digital migration and collaborate across departments to enhance service delivery and operational effectiveness.

Qualifications :

• National Diploma (NQF 6 or higher) in Business Commerce Finance or a related field.
• FAIS-aligned qualification (where applicable) will be advantageous.
• Additional certifications in cash management ATM/forex operations or risk and compliance will be beneficial.

Experience Required

• 45 years experience in a branch banking environment with a solid understanding of cash handling foreign exchange ATM operations and bulk cash procedures.
• 23 years in a leadership or supervisory role managing a cash operations team with proven ability to drive performance manage risk and uphold compliance in a high-volume environment.
• Demonstrated ability to interpret and apply banking policies including SARB regulations cash security protocols and operational risk management standards.
• Experience in client engagement and internal collaboration particularly around resolving cash discrepancies managing escalations and enhancing customer service in a frontline environment.

Additional Information :

Behavioural Competencies:

• Adopting Practical Approaches & Exploring Possibilities
• Articulating Information & Providing Insights
• Challenging & Generating Ideas
• Convincing People & Understanding People
• Following Procedures & Upholding Standards
• Making Decisions

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Retention
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Product Knowledge (Consumer Banking)

Remote Work :

No

Employment Type :

Full-time