Technical Delivery Manager Service Management
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Job Location:
King of Prussia, PA - USA
Monthly Salary:
$ 70 - 80
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Us
Concord isnt your typical consulting firm; were an execution-focused company with a passion for making things happen. Our mission is to help clients enhance customer experiences optimize operations and revolutionize product offerings through seamless integration optimization and activation of technology and data.
Were purpose-built merging the industrys top specialty companies to amplify our innovation capabilities across Analytics & AI Data Management & Engineering UX and Digital Experience and Technology Strategy & Delivery.
About the Role
We areseeking a seasoned Technical Delivery Manager (Service Management) to lead the end-to-end delivery of Service Management and Field Service applications for one of our key clients in the energy sector. This role combines technical oversight program leadership and functional expertise to drive efficient service operations and enhance field technician productivity. The ideal candidate will have strong experience managing delivery teams overseeing mobile platform implementations and aligning solutions with enterprise service strategies and governance standards.
Key Responsibilities
- Lead delivery of Service Management and Field Service solutions including work order management scheduling dispatching and service request handling.
- Oversee design and implementation of custom or platform-based solutions).
- Drive the delivery of mobile service applications built on React Native Kotlin PWA Xamarin / .NET MAUI integrated with relational or NoSQL databases.
- Collaborate with business and technical stakeholders to define service processes SLAs and performance KPIs within the delivery framework.
- Ensure seamless integration with enterprise systems as part of the OTC flow.
- Govern adherence to established program methodologies architecture standards and change management protocols.
- Manage multiple interdependent workstreams ensuring technical alignment and timely delivery of service capabilities.
- Provide executive-level delivery updates highlighting progress risks and mitigation strategies.
- Serve as a technical problem solver and escalation point for project teams including Project Managers Solution Architects QA and Developers.
- Drive continuous improvement in delivery quality field productivity and service experience through analytics and automation.
Required Skills & Experience
- Deep understanding of service lifecycle processes including service requests work order execution scheduling dispatch and fulfillment.
- Experience overseeing mobile-first or offline-capable technician applications across Apple Android or Windows platforms.
- Proven ability to operate effectively in a matrixed environment driving collaboration across business engineering and operations.
- Strong analytical and leadership skills with focus on delivery excellence operational efficiency and process compliance.
- Excellent stakeholder communication governance and executive reporting capabilities.
- Familiarity with data integration service analytics and field productivity optimization is a plus.
- Technical fluency (no coding required) with the ability to understand solution dependencies and guide delivery teams.
What We Offer (W2 Employment)
- Health Dental and Vision Insurance: Comprehensive coverage to support your well-being.
- Employer Contributions to Health Savings Accounts (HSA): Helping you save for medical expenses.
- Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses plus a $200 Lifestyle Spending Account (LSA).
- Disability Insurance: Short- and long-term coverage fully paid by the employer.
- Life and AD&D Insurance: Employer-provided coverage with options for additional voluntary coverage.
- Employee Assistance Program (EAP): Access to personal and professional support resources.
- Career Growth Opportunities: Pathways for advancement and skill development.
- Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.
JobSpecifications
- EmploymentType: 12-month contract. Possibility of renewal depending on personal performance and business needs.
- Salary:$70-80/hr W2 hourly or $80-$90/hr C2C.
- Location:On-site 5 days a week. King of Prussia PA
- Requirements:MustbelegallyauthorizedtoworkintheUnitedStateswithoutcompanysponsorshipnoworinthefuture.
Consideration will be given to candidates with a range of experience levels provided they can demonstrate the required skills and expertise for this role. We encourage passionate professionals of all backgrounds to apply and grow with us.
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Concord is an execution partner helping organizations drive digital transformation modernization and scalable technology solutions. We deliver real results that solve real business challenges. We operate globally and are growing fast shaping the future of technology. Join a team trusted by top companies to drive strategic growth and operational excellence!
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Concord is a technology consultancy blending style with substance to create flawless customer experiences backed by powerful analytics and underwritten by strong data foundations. With the refinement of an agency, the grit of a startup, and the experience of an institution, we create ... View more
