CDL Skills Testing Manager

We are dedicated to growing a culture of belonging through our values:

Respect Trust Diversity Inclusion Equity

At the Department of Licensing (DOL)we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work create value for our customers and help build trust in our government.

As the CDL Skills Testing Manager you will lead and coach your team as they provide essential support to our CDL customers. With your people-centered approach you will foster a culture of collaboration and belonging while assigning and directing work of staff monitoring performance and leading through any organizational changes. Under your supportive guidance the CDL Skills Testing team will have a direct impact on helping every Washington resident live work drive and thrive.

• Manage all DOL Skills Testing leased test sites ensure sites are maintained properly and that sites are properly equipped and supplied.
• Manage travel requests and apply DOL travel and conduct policies.
• Resolve operational issues proactively and within delegated authority.
• Establish standards procedures and outreach strategies.
• Review DOL skills examiner audit reports to identify opportunities for improvement and corrective action.
• Interpret and apply rules and statutes related to examiner conduct test administration and program operations.

What you will bring:

• Six (6) years of customer service experience providing services or assistance to clients/customers regarding inquiries complaints or problems in person writing or over the phone.

• Experience must include:

  • Two (2) years of experience in commercial driver testing licensing or other regulated credentialing environments.

  • Two (2) years of experience managing skills testing programs in a government licensing or credentialing setting.

  • Two (2) years of experience supervising or leading a team including responsibility for coaching evaluating performance delegating assignments and managing workflow.

  • Two (2) years of experience interpreting and applying federal and state laws administrative rules and policies related to commercial driver licensing examiner conduct or skills testing requirements.

  • Two (2) years of experience working with internal and external partners including federal agencies local government partners and private industry representatives with the ability to build credibility facilitate meetings and convey program requirements clearly.

  • Three (3) years of experience using Microsoft Office Suite.

  • The ability to understand and follow agency values of respect trust diversity equity and inclusion through behaviors and decisions.

Up to four (4) years of relevant education may substitute year for year for experience.

• Bachelors Degree in Business or Public Administration or a closely allied field.

• In-depth knowledge of CDL testing procedures examiner certification standards and Federal Motor Carrier Safety Administration (FMCSA) regulations.

• Experience developing or contributing to long-term plans or operational strategies in a government or compliance program setting.

• Demonstrated ability to develop and deliver presentations to technical and non-technical audiences.

• Ability to lead staff through organizational or procedural changes.

• Experience implementing new systems standards or policies across multiple stakeholders.

• Familiarity with preparing or managing operating budgets in a government setting. Able to estimate resource needs and justify program funding decisions.

• Possess a valid Class A commercial driver license w/ out restriction.

• Prior to new hire a preemployment check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.
• In addition an acceptable fingerprint based criminal history background check is also required for this position as a condition of employment. Fingerprints will be used to check the criminal history records of the FBI.You will have the capability to review and challenge any record through the FBI.
• Valid WA driver license or CDL without restriction.
• The ability to travel statewide based on business needs.

• Select the apply button at the top of this job announcement.
• Attach a current:
  • Cover letter explaining your experience as it relates to this position and why you are interested in this opportunity.

The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age sex (including gender identity) marital status sexual orientation race religion creed color national origin honorably discharged veteran or military status or the presence of any sensory mental or physical disability or the use of a trained dog guide or service animal by a person with a disability.