VP of Operations & Logistics Strategy

Must be located in NYC (we are in office Monday - Thursday).

Please apply by emailingwith VP of Operations in the subject line and include the following:

• Share 1-3 (max) bullets on why you think youre a standout applicant for this role.
• Share 1-2 (max) bullets summarizing an initiative youre most proud of and the impact it drove (we love metrics!)

Pickle is a rental marketplace that aims to monetize the billions of underutilized assets sitting in consumers closets and brands inventory. Users can easily tap into shared closets within their community through flexible and on-demand delivery options. Our goal is to provide affordable and convenient access to quality items exactly when our users need them. Were starting with peer-to-peer clothing and accessories and expanding into new categories.

Were looking for aVP of Operations & Logistics Strategyto design and build the next chapter of Pickles operational backbone. Youll define the systems partnerships and pricing strategies that make our marketplace runtoday and at scale. This person will own everything from last-mile delivery pricing to creative new exchange models like dry cleaner pickups local hubs or trusted community return partners.

Role Overview:

AsVP of Operations & Logistics Strategy youll own Pickles national logistics vision and its execution. Youll oversee all fulfillment courier and shipping networks; negotiate large-scale partnerships; and shape the unit economics that make our marketplace thrive. Youll experiment with new delivery methods and exchange channelsfrom neighborhood hub pilots to third-party repair and cleaning integrationsand ensure each is operationally sound and scalable.

Youll manage and mentor a growing operations team while working cross-functionally with Product and Data to build the tools and insights that power our operational excellence.

• 8 years of experience leading operations logistics or marketplace strategy (fashion DTC or last-mile delivery a plus)
• Experience working with dual-sided marketplaces
• Proven success building and scaling logistics networks across multiple cities or regions
• Deep experience with courier pricing rate negotiation and cost optimization
• Demonstrated ability to design operational systems and processes that scale efficiently
• Strong analytical backgroundcomfortable with data modeling forecasting and decision-making using metrics
• Experience leading customer support or trust & safety functions within a consumer-facing platform
• Excellent collaborator capable of working closely with Product Eng Marketing and Community teams
• Entrepreneurial and creative mindset; excited to design new unconventional exchange models
• Comfortable operating in a fast-paced ambiguous startup environment
• Bonus: experience with 3PL integrations hybrid logistics models or localized operations playbooks

Responsibilities

• Define and lead Pickles long-term logistics and operations strategy across all markets
• Build and manage nationwide partnerships with courier networks shippers repair partners and local facilitators
• Design and implement scalable cost-efficient delivery and return models
• Negotiate large-scale provider contracts and continually optimize pricing structures
• Launch pilots with new exchange methods (dry cleaners community hubs local ambassadors) and scale successful models nationally
• Develop operational data infrastructure and dashboards to track fulfillment speed costs and order success rates
• Partner with Product and Engineering to automate key workflows and improve delivery reliability
• Oversee Customer Experience and Trust & Safety alongside dedicated team leads
• Drive operational KPIs and report performance metrics to leadership balancing speed cost and customer delight
• Mentor and develop the growing operations team; build a culture of ownership and creative problem solving

• Competitive compensation and equity
• Healthcare (Medical Dental Vision)
• Take what you need paid time off
• Meal Pal credits to cover the cost of lunch
• Stipend to help set up your desk and office environment
• Work directly with the founders and executive team
• Professional coaching training and development
• Grow with the company
• Pickle credits for our employees we love when the team uses Pickle!
• Fun team events and company parties
• Company offsites
• Office space in NYC

Required Experience:

Exec