Medical Claims Service Liaison
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Job Location:
Helena, MT - USA
Yearly Salary:
$ 36600 - 45700
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
This posting is scheduled to close on December 21 2025 at 11:59pm. If a sufficient number of qualified applications are received this posting may close early. Apply today!
About the job:
Do you thrive on coordination and providing exceptional customer care As a Medical Customer Service Liaison you are the essential link that ensures injured workers receive timely and accurate medical support. Youll be directly facilitating access to care and driving positive outcomes for Montanas workforce.
Required Skills
What you will do:
Medical Appointment Coordination and Scheduling: Schedule and confirm all necessary medical appointments with a strong focus on customer experience. Contact medical provider offices to arrange transfer of care initial visits follow-up office visits Impairment Rating (IR) appointments Independent Medical Examinations (IME) and Functional Capacity Evaluations (FCE). Send written appointment confirmation letters to the injured worker and attorney if necessary. Schedule medical appointments via phone fax or email verifying records are received. Follow up for dates of next office visits via phone fax or email.
Claims Support and Resource Expertise: Serve as primary subject matter expert resource and first point of contact for claims examiners and nurses. Promote and enhance customer service by orienting and training new claims examiners on all MCSL services and available information. Update provider contact lists and serve as critical resource for claims staff regarding medical specialists in specific geographic regions. Facilitate MCSL meetings with Operations Department and submit quarterly helpful hints regarding processes to increase efficiencies.
Process and Relationship Management: Actively manage and maintain professional relationships essential to claims process. Develop working relationships with medical provider offices and coordinate with Provider Relations Specialist regarding provider updates or performance issues. Review develop and maintain Medical Customer Service Liaison desk level procedure manual ensuring all processes remain current and effective.
Required Experience
What you will need (minimum qualifications):
- Bachelors degree
- OR Associates degree and one year of high level customer service or medical coding experience
- OR High school diploma or GED and three years high level customer service work experience or two years medical billing or coding experience and excellent customer service and phone etiquette skills
- OR Equivalent combination of education and experience may be considered.
Job location: Initial training will be onsite in our Helena Montana office and a hybrid presence ongoing.
Compensation and Benefits:
Pay range 1D: Starting salary for this non-exempt position begins at $36600 - $45700 per year.
Montana State Fund offers excellent benefits paid time off and a competitive compensation program including:
- Excellent health insurance with dental vision life long-term disability and more with optional dependent coverage.
- Flexible spending accounts for dependent care and medical expenses.
- Public employees retirement plan tax-deferred contributions with a generous employer match.
- Optional 457(b) deferred compensation to further increase retirement savings.
- Higher education reimbursement and other training and development programs.
- Robust personal leave paid holidays and extended leave.
Learn more about working at MSF:click here
Are you interested in this opportunity Apply today!
Key Skills
- Presentation Skills
- Time Management
- Clinical Research
- Communication skills
- GCP
- Infusion Experience
- Managed Care
- Hospice Care
- Conflict Management
- Clinical Trials
- Research Experience
- Home Care
About Company
MSF - Belgium Médecins Sans Frontières “Doctors without Borders” is a private, non-profit international humanitarian organization dedicated to providing medical assistance to populations in crisis, without discrimination and regardless of race, religion, creed or political affiliatio ... View more
