Service Lane Manager Land Rover Southwest Houston
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
19 days ago
Vacancies:
1 Vacancy
Job Summary
Summary:
The Service Lane Manager is responsible for overseeing the daily operations of the service drive managing workflow labor and customer interactions to ensure an efficient customer-focused experience. This role supports the Service Manager in achieving department goals and maintaining high operational standards.
Duties and Responsibilities:
- Manage the service lane workflow to maximize efficiency and productivity.
- Oversee technician scheduling work distribution and labor cost control.
- Monitor KPIs and service drive performance identifying areas for improvement.
- Ensure accurate and timely documentation of all service activities.
- Address customer concerns complaints and escalations promptly and professionally.
- Support sales of additional services and products to meet department goals.
- Conduct regular performance reviews of walk-arounds active deliveries and menu closes.
- Maintain compliance with safety standards policies and procedures.
- Collaborate with the Service Manager Parts Manager and other departments as needed.
- Quality-check repair orders for accuracy warranty compliance and dealership standards.
Qualifications :
- Minimum 3 years of automotive dealership experience overseeing a service lane.
- Prior supervisor experience managing service operations labor costs and schedules.
- Experience with high-line or luxury brands required.
- Strong leadership communication and problem-solving skills.
- All applicants must be authorized to work in the USA.
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks MVR drug test credit report and valid driver license.
Preferred Qualifications:
- Jaguar Land Rover experience
Additional Information :
Compensation (Draw / Commission):
- Performance-based earnings range: $130000 - $160000 / year
- Actual earnings depend on performance. High-performers who consistently meet and exceed store and corporate goals often earn well above this range.
Schedule:
- FULL TIME
- Saturday Availability required
- Sundays off
Perks & Benefits:
- Medical Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off that Grows with You
- Sundays Always Off
- Closed on Thanksgiving & Christmas
- Employee Pricing on Purchases & Leases
- Free & Discounted Gym Membership Options
- Exclusive Travel Deals on Hotels Rentals & Airfare
- Career Growth in a Fortune 500 Company
All your information will be kept confidential in accordance with EEO guidelines
Remote Work :
No
Employment Type :
Full-time
Key Skills
- GIS
- Legal Drafting
- Microstation
- Construction Experience
- Data Collection
- Math
- Land Surveying
- Drafting
- Autocad
- Carlson
- Geometry
- Oil & Gas Experience
About Company
Sonic Automotive, Inc., a Fortune 500 company based in Charlotte, North Carolina, is on a quest to become the most valuable diversified automotive retail and service brand in America. Our Company culture thrives on creating, innovating, and providing industry-leading guest experiences ... View more
