Senior Manager, Revenue Cycle Operations

MEDvidi is a nationwide telehealth mental health platform providing high-quality evidence-based care to adults across 30 states. We offer fully remote opportunities strong clinical support and flexible schedules for providers passionate about expanding access to mental health services.

Senior Manager Revenue Cycle Operations

Remote USA

About the Position

The Senior Manager Revenue Cycle Operations is responsible for building owning and scaling MEDvidis end-to-end revenue cycle operations in a fast-growing multi-state telehealth environment. This role will serve as a hands-on operator early onowning core RCM workflows directlywhile laying the foundation for a scalable high-performing RCM organization.

This position requires a builder mindset strong healthcare operations judgment and the ability to operate autonomously in a dynamic evolving environment. The Senior Manager will partner closely with Finance Product Medical Operations and offshore teams to improve reimbursement outcomes reduce cycle times and drive operational excellence.

Revenue Cycle Operations Leadership

Own and operate core RCM workflows as an individual contributor including claims submission payment posting denial management and payer follow-up.

Build the foundation for a scalable revenue cycle function establishing clear ownership SOPs and performance standards.

Identify and resolve reimbursement bottlenecks denials trends and workflow inefficiencies.

Hire onboard and eventually lead RCM team members as volume and complexity increase.

Partner with Finance to improve cash flow visibility unit economics and forecasting accuracy.

Workflow Design Tooling & Automation

Partner with Product and Engineering to optimize RCM tooling reporting and automation.

Translate operational needs into clear system requirements that improve speed accuracy and scalability.

Ensure workflows are designed to support multi-state expansion and payer growth.

Offshore & Operational Support

Lead and optimize offshore teams supporting RCM and related administrative functions.

Establish productivity metrics QA standards and training programs to ensure consistent performance.

Integrate offshore workflows with billing credentialing scheduling and provider operations.

Cross-Functional Partnership

Collaborate closely with Medical Operations to align clinical documentation practices with reimbursement requirements.

Partner with Recruiting and Credentialing teams to ensure provider onboarding supports timely billing readiness.

Work with BizOps and Finance on dashboards KPIs and executive reporting related to revenue cycle performance.

Process Improvement Scale & Accountability

Drive continuous improvement across RCM workflows to reduce cycle times increase collections and stabilize operations.

Build and maintain clear SOPs escalation paths and ownership models.

Own outcomesnot just recommendationsand take accountability for revenue cycle performance.

Support operational readiness for new state launches new payers and expanded clinical programs.

Benefits:

• 15 days/year of PTO
• 15 days/year of Sick Leave
• 4 Wellness Days
• Paid federal holidays
• Healthcare insurance (medical dental and vision)
• 401(k) with company match after 6 months of employment

Requirements:

Bachelors degree in Business Administration Healthcare Operations Finance Management or a related field (Masters preferred).

812 years of healthcare operations experience with deep exposure to Revenue Cycle Management in multi-state high-growth or highly regulated environments.

Proven experience building fixing or re-architecting RCM workflows not just managing mature or inherited systems.

Strong working knowledge of claims submission payment posting denial management payer follow-up and reimbursement optimization.

Experience operating as an individual contributor early on with the ability to scale teams and processes over time.

Demonstrated leadership managing distributed and/or offshore teams.

Strong analytical background with comfort using dashboards KPIs and data-driven decision-making.

Excellent communication prioritization and cross-functional collaboration skills.

Preferred Skills

Experience in telehealth digital health or health tech platforms.

Familiarity with payer rules credentialing workflows provider enrollment and reimbursement models.

Experience partnering with Product and Engineering to automate workflows and improve tooling.

Exposure to Lean Six Sigma or continuous process improvement methodologies.

Experience scaling operations in organizations growing from 50 to 300 providers or employees.