Salesforce Architect (Field Service)

Must-Have Skills:

12 years of relevant work experience

• Field Service Lightning
• Sales Cloud
• Service Cloud
• Business Solutioning (Expert)
• Enterprise Integration Strategy

Role Summary

We are seeking a highly skilled Salesforce Architect with deep expertise in Salesforce Field Service (FSL) to design govern and deliver scalable secure and high-performing field service solutions. The architect will define end-to-end Salesforce architecture lead complex implementations and ensure alignment with enterprise standards and business objectives.

Key Responsibilities

Salesforce Architecture & Solution Design

• Define end-to-end Salesforce architecture for Field Service implementations
• Design scalable solutions using Service Cloud Field Service Lightning Experience Cloud and platform capabilities
• Establish architectural standards design patterns and best practices
• Ensure solutions meet performance scalability security and compliance requirements

Salesforce Field Service Expertise

• Architect solutions leveraging Salesforce Field Service including:

• • Work Orders Service Appointments Assets and Entitlements
  • Scheduling Optimization Dispatcher Console and Emergency Workflows
  • Skills-based routing Service Territories and Operating Hours
  • Field Service Mobile App configuration and offline capabilities

• Design complex scheduling and optimization strategies for large technician workforces
• Enable asset-centric service models and preventive maintenance use cases

Technical Leadership & Governance

• Lead and mentor Salesforce developers admins and consultants
• Review solution designs configurations and code for quality and compliance
• Drive architectural governance through design reviews and documentation
• Resolve complex technical issues and performance bottlenecks

Integration & Data Architecture

• Design and oversee integrations with ERP Inventory IoT GIS and third-party scheduling systems
• Define integration patterns using REST/SOAP APIs Platform Events Change Data Capture and Middleware (MuleSoft preferred)
• Architect data migration and data quality strategies
• Ensure data security sharing and compliance across integrated systems

Automation Customization & Performance

• Architect automation using Flows Apex Lightning Web Components (LWC) and Validation Rules
• Optimize system performance for high-volume work orders and mobile users
• Define strategies for bulk processing error handling and monitoring

Agile Delivery & Stakeholder Engagement

• Collaborate with Product Owners Business Analysts and business stakeholders
• Provide architectural input during backlog grooming sprint planning and release planning
• Translate complex technical concepts into business-friendly language
• Support UAT go-live and post-production stabilization

Security Compliance & Release Management

• Design Salesforce security model including profiles permission sets role hierarchy and sharing rules
• Ensure compliance with enterprise and regulatory standards (e.g. SOX GDPR HIPAA where applicable)
• Define CI/CD strategy and DevOps best practices using tools like Copado Gearset or Salesforce DevOps Center

Required Skills & Qualifications

Salesforce Technical Skills

• Deep expertise in Salesforce Service Cloud and Field Service Lightning
• Strong hands-on experience with Apex LWC SOQL Flows and Salesforce APIs
• Experience with Salesforce mobile and offline architectures
• Strong understanding of Salesforce limits and performance optimization

Architecture & Domain Skills

• Proven experience architecting large-scale Field Service solutions
• Strong understanding of field service business processes: dispatching workforce management inventory and asset servicing
• Experience with multi-org multi-cloud Salesforce environments

Soft Skills

• Strong leadership communication and stakeholder management skills
• Ability to influence architectural decisions across business and IT teams
• Experience working in global distributed Agile teams

Preferred Qualifications & Certifications

• Salesforce Certified Technical Architect (CTA) or progress toward CTA
• Salesforce Certified Field Service Lightning Consultant
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Integration Architecture Designer
• Experience with industries such as Utilities Manufacturing Medical Devices Telecom or Energy