Service Delivery Manager

Duluth, MN - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Service Delivery Manager :

DuluthGA

Job Description:-

10 years managing in the technical field of a business environment
Should have handled the Managed service projects in the past
Past experience in managing and organizing effectively within a dynamic environment where parallel projects need planning guidance and agility
Experience in using current industry standard business tools for communication collaboration planning tracking and reporting.
Excellent analytical organizational time management verbal and written skills and be detail-oriented
Experience in leading / driving Major Incident calls to speed resolution
Self-starter with ability to work independently under pressure and react quickly and in support of changing priorities
Able to multi-task in a fast-paced organization
Able to interact effectively and cooperatively with partners and consultants at all levels
Able to engage inspire influence people
3 years of ITSM process experience: Service-Now or similar ticket system
Bachelors Degree in applicable field with related course work in a technology engineering banking government or similar environment with regulations
Previous management / leadership experience with a demonstrated ability to effectively collaborate and influence others while ensuring all targets are met on schedule and within parameters
Proficient written and oral communication skills

Preferred:

Committed to high quality standards and making continuous improvements
IBM Mainframe experience
ITIL certified
Able to think conceptually - need to understand the appropriate level of detail to create in models to solve problems
Able to build consensus use active listening skills and work harmoniously with others in getting a job done while promoting a culture of teamwork excellence and integrity
Able to work in a face-paced environment and adapt to change

Service Delivery Manager : DuluthGA Job Description:- 10 years managing in the technical field of a business environment Should have handled the Managed service projects in the past Past experience in managing and organizing effectively within a dynamic environment where parallel projects need pla...