Christmas Event Call Center & Guest Support Specialist

With over 250000 guests joining us across two spectacular seasonal eventsPumpkin Fest in the fall and Christmas at the Princess in the winterthe Fairmont Scottsdale Princess transforms into a world of wonder and celebration. Featured in People Magazine CNN and other national outlets these events are the top destinations in Scottsdale for unforgettable holiday experiences!

Bring your talents to the Princess and show off your hospitality and leadership skills in a high-energy team-driven environment. Love your coworkers Hoping to stay longer Youre in luckover 90% of our seasonal team members move into permanent roles at the resort!

Are you ready to supervise happiness Were looking for Seasonal Customer Service Supervisor to keep the fun flowing and operations running smoothly across both Pumpkin Fest and Christmas at the Princess. Youll play a key role in monitoring the events phone line responding to voicemails and emails addressing event guest issues and providing general information and direction to enhance the guest experience.

Reporting to the Resort Experience Operations Assistant Manager responsibilities and essential job functions include but are not limited to the following:

• Daily Communication-Send out daily internal communication regarding event updates schedules and important information
• Maintain an organized and up-to-date communication system to ensure everyone is well-informed
• Voicemail Management-Check and manage voicemail messages regularly promptly returning calls and addressing guest inquiries or requests
• Maintain a friendly and professional phone demeanor at all times
• Guest Assistance-Greet and assist guests with warmth and enthusiasm ensuring they have a memorable and enjoyable experience
• Provide information about the event schedules and nearby attractions
• Handle guest questions concerns and requests efficiently and courteously
• Phone customer service-Answer incoming phone calls promptly and professionally
• Direct calls to the appropriate department or individual
• Provide excellent customer service over the phone
• Assist guests with ticketing inquiries purchases and issues
• Ensure the smooth operation of the ticketing process
• Maintain accuracy and efficiency in all computer-related duties

Qualifications :

• Computer Skills- Utilize computer systems and software for various tasks including data entry document creation and communication
• Proficient in Excel Word and Microsoft Outlook
• Ticketing Platform (Ticketspice)- ticketing platform experience

Additional Information :

Your team and working environment:
A team of Heartists that are committed to working together supporting each other and providing the best guest experience Feel Valued Feel Sparked We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract recruit and promote diverse talent

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

#LI-JH1

Remote Work :

No

Employment Type :

Part-time