Technical Support Analyst

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 05-11-2025

Vacancies: 1 Vacancy

Job Summary

Technical Support Analyst

Req number:

R6459

Employment type:

Full time

Worksite flexibility:

Onsite

Who we are

CAI is a global technology services firm with over 8500 associates worldwide and a yearly revenue of $1 billion. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients colleagues and communities. As a privately held company we have the freedom and focus to do what is rightwhatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are seeking a highly skilled and experienced Technical Support this role you will provide expert support for Microsoft Office 365 managing and resolving up to 1000 tickets effectively. If you are looking for your next career move apply now!

Job Description

We are looking for a Technical Support Analyst who will provide comprehensive support for Microsoft Office 365-related issues This position will be full-time and onsite - Alabang.

What Youll Do:

Troubleshoot diagnose and resolve technical problems ensuring minimal disruption to users.
Collaborate with team members and stakeholders to address complex technical challenges.
Maintain and update documentation related to O365 support processes and solutions.
Stay updated with the latest features and updates in Microsoft Office 365 to provide proactive support.

What Youll Need:

At least 3 years of experience in IT support or a similar role with a focus on Microsoft Office 365.
Strong problem-solving skills with the ability to manage high volumes of tickets efficiently.
Proficiency in Microsoft Office 365 applications and services.
Excellent communication and interpersonal skills to interact effectively with team members and end-users.

Physical Demands

Ability to safely and successfully perform the essential job functions
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings etc.
Ability to conduct repetitive tasks on a computer utilizing a mouse keyboard and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employment selection process please direct your inquiries to or (888).

Required Experience:

Technical Support AnalystReq number:R6459Employment type:Full timeWorksite flexibility:OnsiteWho we areCAI is a global technology services firm with over 8500 associates worldwide and a yearly revenue of $1 billion. We have over 40 years of excellence in uniting talent and technology to power the po...

Technical Support Analyst

Req number:

R6459

Employment type:

Full time

Worksite flexibility:

Onsite

Who we are

Job Summary

Job Description

We are looking for a Technical Support Analyst who will provide comprehensive support for Microsoft Office 365-related issues This position will be full-time and onsite - Alabang.

What Youll Do:

Troubleshoot diagnose and resolve technical problems ensuring minimal disruption to users.
Collaborate with team members and stakeholders to address complex technical challenges.
Maintain and update documentation related to O365 support processes and solutions.
Stay updated with the latest features and updates in Microsoft Office 365 to provide proactive support.

What Youll Need:

At least 3 years of experience in IT support or a similar role with a focus on Microsoft Office 365.
Strong problem-solving skills with the ability to manage high volumes of tickets efficiently.
Proficiency in Microsoft Office 365 applications and services.
Excellent communication and interpersonal skills to interact effectively with team members and end-users.

Physical Demands

Ability to safely and successfully perform the essential job functions
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings etc.
Ability to conduct repetitive tasks on a computer utilizing a mouse keyboard and monitor

Reasonable accommodation statement

Required Experience: