Workplace and Reception Lead

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

About the role:

As a Workplace and Reception Lead you play a key role in the Corporate Services team. You are the first point of contact for the front of house team. Ensuring the experience provided is seamless welcoming professional aligned to the highest standards required by JLL and our client is paramount.

Customer Services/ Guest Management

• Welcoming all visitors to the clients office

• Notifying departmental EAs and/or meeting host of their guests arrival

• Coordinating with building lobby and other reception desk

• Coordinating with the Catering team as and when needed/arranging catering for local meetings/events

• Receiving fielding and re-directing internal and external calls

• Provide best-in-class client service support and customer experience

• Lead initiatives to enhance reception operations and improve guest experience

• Identify inefficiencies and implement solutions for seamless operations

Conference Room Management

• Proactively managing bookings and resolving meeting room conflicts via EMS /Book-It system

• Creating and running daily reports from EMS / Book-It

• Liaising with other IT and Global Corporate Services (GCS) functions to ensure meetings run smoothly

• Performing daily room checks of all conference rooms; reporting any issues by creating Corrigo/ SNOW tickets and monitoring until issues are resolved

• Subscription services: Ensuring newspapers magazines and publications are current and neatly displayed

• Ensuring the reception area & meeting room are clean and tidy at all times

• Ensuring wardrobes are empty of debris and free and clear to accept guests coats and luggage

People Management

• Oversee reception team performance and provide regular coaching to enhance service delivery

• Develop and implement training plans to ensure staff members excel in customer service

• Monitor individual and team metrics to ensure alignment with clients standards

Client / Stakeholders Interaction

• Interact with clients to share ideas on improving front-of-house services.

• Participate in event briefings with clients and share the duties among the team.

• Arrange technical support to fulfill event hosts venue requirement

• Arrange pantry attendant to set up cutlery

• Assist Regional catering team with local events

• Act as a liaison between reception team and senior managers to address service feedback and propose innovative service improvement solutions

Office Administration Tasks

• Prepare standard operating procedures/ handbook

• Proactively ensure smooth team operations and effective collaboration which includes enhancement of timeline to achieve KPIs

• Facilities Management requests and FM ticket creation and tracking ensuring tickets are actioned and closed

• Reporting facilities issues (e.g. broken / worn furniture blown light bulbs dirty floors carpets walls etc.) immediately.

• Expenses and Invoice Management (JLL PO Request and client invoices)

• Courier management/ print services

• Stationery inventory management

• Confidential Waste Management

• Pantry services management

• Security requests and monthly access report management

• Interact with BMO & Cleaning team.

• Support Facilities Manager as the first contact of escalation from Concierge Service when clients feedback arises.

Qualifications & Requirements:
The ideal candidates will have an awesome attitude and high attention to detail ready to take on any given task

• High level of attention to detail particularly in high volume and pressure environment

• Strong customer service and interpersonal skills

• Good verbal and written communication skills in English

• Excellent personal presentation

• Ability to relate positively on an individual basis with a wide range of stakeholders include but not limited to senior executives and professional staff

• Collaborative team player and ability to work independently under matrix supervision

• Desired experience in financial/investment bank services or 4 to 5 star hotel or corporate reception/customer service role

• Background check with no criminal history

Experience

• From a front of house role in customer service hospitality aviation or real estate industry

• Familiar with administrative support tasks and request management

• Familiar with facility support services in either helpdesk cleaning landscaping pest control or security services

• Strong interpersonal and communication skills

• MS Office proficiency

• Task Skills

• Customer Service

• Planning and organizing

• Vendor management

• Customer relationship Management

• People Management

• Personal Skills

• High empathy

• Strong communications and customer focus skills

• Confident friendly & engaging. Able to balance formality and friendliness

• Talented in creative problem-solving

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.