Shelter Support Worker

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

Residential Worker B provides a safe and secure environment for residents and visitors

Accountabilities:

The incumbent may perform all some or similar duties to the listed below:

CHARACTERISTIC JOB DUTIES:

The incumbent is responsible for the following range of job duties typical of the job class:

• Monitors the environment and clients/residents to ensure safety and security; completes

regular client/resident status checks and room searches as required

• Develops and implements case management of assigned clients/residents; assists

clients/residents in establishing goals monitoring progress and prepares discharge plan

• Maintains and updates all appropriate documentation (including in-out and incident log

books) related to clients/residents and initiates any new documentation

• complete all reports required by the funder and The Salvation Army

• Coordinates and facilitates resident programming as required

• Performs intake and discharge procedures for clients/residents as assigned

• Monitors appropriate behavior; intervenes in crisis situations provides emotional support and advocacy as required

• Distributes funds to residents in accordance with established policies guidelines

• Engages in the development of inter-personal relationships that promote dignity and respect

• Performs required scheduled check-ins of residents on passes in community; escorts

residents in the community when necessary and monitors behavior

• Liaises with Police funders court personnel community agencies families and other staff members

• Provides orientation to newly hired staff volunteers students

• Performs other duties as assigned

NOTE: Not all incumbents perform all of the duties described above but perform a similar range of duties.

Health & Safety (if applicable):

The job incumbent may be exposed to the risk of minor to moderate injury or illnesses due to:

• Physical attacks by others
• Exposure to infectious diseases
• Exposure to bodily fluids and bodily waste
• Sharp objects

Other dangerous situations

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: N/A

Internal: Clients TSA staff members

External: Community partners

MANAGERIAL RESPONSIBILITY:

• Reports directly to: Residential Services Manager

• Direct reports: None

FINANCIAL AND MATERIALS MANAGEMENT:

• Financial: The incumbent is involved in minor financial matters. They may be authorized to collect rent and distribute damage deposits and may be authorized to spend disburse or collect small amounts of cash.

Working Conditions:

The incumbents work environment is typically in a shelter and/or in treatment facilities.
The incumbent will work under the following disagreeable conditions:

• Dealing with angry people
• Abusive people
• Verbal abuse
• Isolation
• Work schedule affecting lifestyle
• Exposure to drugs and alcohol

The above responsibilities must be discharged in accordance with The Salvation Armys Mission Statement in a professional manner upholding our code of conduct.

education experience AND Qualifications:

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

• Work in compliance with OH&S Act and Regulations and abide by The Salvation Armys health and safety policies and procedures.

• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army in its sole discretion (i.e. The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Education Qualifications and Certifications:

• Addictions Counselling Courses
• Social services Diploma or related Diploma or Degree

Experience and Knowledge:

• Minimum one year Experience in frontline social service work

Skills and Capabilities:

• The performance of the job requires high amounts of keyboarding/Manual record keeping and occasionally lifting/packing clients/residents property/personal effects and engaging in recreational activities.

• The performance of the job requires attentive listening and observation of body language continuously monitoring the environment multitasking and reading. Ability to work in a fast paced environment to meet deadlines and cope with stressful situations.

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.