Housing First Case Worker
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Job Summary
Job title:Housing First Case Worker
Department:Housing
Reports to:Housing Manager
Hours of work:8:30 a.m. to 4:30 p.m.
Application Deadline: January 16 2026
Job purpose
The Housing First Case Worker provides and coordinates all services in the Housing First Program. The Housing First Case Worker will have a primary caseload of ten to fifteen clients who have a history of homelessness mental illness substance abuse and/or face multiple barriers. The Housing First Case Worker develops positive relationships with landlords and provides connections to community-based services that are designed to promote the stability recovery and community reintegration of individuals.
Company Overview
Community Development Council Durham (CDCD) is an independent not-for-profit social planning organization that has been working to enhance the quality of life for individuals families and communities in Durham for over 55 years. We organize a variety of research community development and social planning initiatives as well as administer and deliver front line social service programs. Please visit us at more information.
Duties and Responsibilities
- Using client-centered anti-oppression anti-racism trauma-informed gender-based analysis plus and strength-based approaches build relationships and establish rapport with existing community partners vendors landlords clients and staff
- Maintain confidentiality and privacy protection measures for all community partners landlord vendors staff and client
- Promote a high-functioning teamwork environment that is inclusive harmonious cooperative efficient and productive.
- Participates in promoting a positive workplace culture through agency committee membership and departmental activities.
- Ensure the Housing First philosophy is strictly adhered to and applied with all clients
- Using the Vulnerability Index Service Prioritization Decision Assistance Tool (VI-SPDAT) assess clients concerns and needs in order to provide support information referrals skill enhancement and advocacy for service users
- Using the VI-SPDAT create individualized service plans with specific goals that can be measured
- Using Non-Violent Crisis intervention safely respond to and de-escalate crisis situations
- Provide life skills supports for housing stability such as budgeting rights and responsibilities of tenants and landlords mental health support employment etc
- Develop and Facilitate workshops based on client needs
- Demonstrate an understanding of oppression and marginalization of the homeless population
- Advocate for individuals at imminent risk of homelessness and work with the community partners to promote and encourage a wrap-around approach for more effective support
- Provide supports for social integration by organizing and leading social or recreational activities for clients
- Provide individuals with community resources and services to assist in sustaining stable housing
- Assist clients with securing housing (first and last month rent insurance utility set up and supplies upon move-in etc.)
- Provide individualized support to clients in order to increase self-sufficiency esteem awareness and self- confidence
- Safely meet with clients regularly at agency-approved locations that are throughout the community. Advocate for clients with housing providers community supports and other community members
- Help to build the Housing team providing support and contributing to a positive work environment
- Attend regular community meetings or events (Ex. DARHN)
- Participates in promoting positive workplace culture through agency committee membership and activities
- Maintain all client files using the Homelessness individual and families information system (HIFIS) database and excel spreadsheets
- Develop evaluation tools to assess client progress and effectiveness of the service plan
- Case Conference with other service providers as required
- Develop and maintain statistical reports on a monthly quarterly and yearly basis
- Adhere to all Agency policies procedures and directives as well as all other applicable legislation Ex: Personal Health Information Protection Act PHIPA
Qualifications
- Completion of a college diploma or undergraduate degree in Social Work or other relevant discipline
- Minimum of 3 years of relevant experience providing enhanced case management and housing first in a community-based housing or related agency
- Demonstrated understanding of the Durham Region Housing sector and issues being faced by the populations we serve
- Extensive knowledge of community-based resources and government agencies for low-income people including income through Ontario Works Ontario Disability Support Program Old Age Security; etc.
- Practical knowledge of the housing sector best practices the Housing First model the Residential Tenancies Act the Housing Services Act and all other relevant legislation
- Knowledge of gender-based violence anti-oppression principles and trauma-informed approaches
- Strong mediation and problem-solving skills
- Possesses working knowledge of current Windows Operating System Microsoft Office Suite (Word Excel and PowerPoint)
Additional Requirements
- A valid Ontario drivers license (Class G) use of a vehicle and insurance with the ability to work in a variety of settings
- The successful candidate must provide an acceptable Vulnerable Sector Screening and certificate demonstrating proof of full vaccination against COVID-19 prior to commencing employment
- The physical ability to function effectively in an environment that includes both a normal office and duties being carried out in an external setting
- Some evenings and/or weekends may be required
- May be required to carry and lift items up to 30 pounds
APPLICATION PROCESS: Applicants are requested to submit their resume and a cover letter stating salary expectations while outlining their strengths experience and aptitude to fulfil the position requirements.
CDCD thanks all applicants for their interest; however only those asked for additional information and/or selected for an interview will be contacted.
CDCD is committed to providing equal opportunity to all employees. We strive to create a diverse and inclusive workplace that represents the cultural mosaic of the Durham Region and the communities we serve. We recognize the value that comes from the different viewpoints unique experiences and diverse perspectives of our employees who bring fresh new ideas to our business. Diversity plays a key role in our ability to deliver our mission.
CDCD is strongly committed to diversity and inclusion within its community and encourages applications from Indigenous peoples racialized persons/persons of colour persons with disabilities women LGBTQ2S persons and others who may contribute to fostering innovative ideas and solutions.
As an employer CDCD has a duty to accommodate potential candidates throughout the hiring process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act 2005.
Key Skills
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