Benefits Operations Senior Analyst

Mexico City - Mexico

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Company:

Marsh

Description:

We are seeking a talented individual to join our Benefits Operations team at Marsh McLennan. This role will be based in México city. This is a hybrid role that has a requirement of working at least three days a week in the office. The Benefits Operations Senior AnalystYou will be responsible for providing excellent customer service managing the quality of processes providing support to team members and maintaining strong relationships with clients.

We will count on you to:

Review client process documentation to ensure alignment with best practices (ad hoc)
Support agents on complex tasks and advise on ways of working and best practices
Conduct process reviews to improve efficiency and quality continuously
Perform regular quality checks according to team targets and provide feedback/ reports on quality monitoring
Manage and deliver training sessions for new joiners and existing employees
Ensure compliance with legislative requirements and adherence to agreed processes
Submit regular reports on team performance training progress and feedback surveys
Attend meetings and support escalations from a ways of working & best practice perspective (ad hoc)

What you need to have:

Bachelors degree in accounting quality management or similar fields.
Minimum of 3 years of experience in quality assurance.
Advanced Microsoft Word Microsoft Excel skills and Microsoft PowerPoint.
Excellent experience with training delivery and content creation
Intermediate experience on conducting quality reviews on agents
Advanced knowledge in creating Visio Flow & checklists
Excellent experience in working with working knowledge of learning platforms (Talent LMS /Confluence /Degreed/SharePoint)
Experience in mentoring or coaching others
Experience on administration and benefits knowledge desired
Familiar with the incident management framework

What makes you stand out:

Analytical and decision-making skills.
Documentation of vulnerabilities.
Attention to multicultural teams.
Ability to work independently and follow up on processes.

Why join our team:

We help you be your best through professional development opportunities interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.

Marsh a business of Marsh McLennan (NYSE: MMC) is the worlds top insurance broker and risk advisor. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Required Experience:

Senior IC

Company:MarshDescription:We are seeking a talented individual to join our Benefits Operations team at Marsh McLennan. This role will be based in México city. This is a hybrid role that has a requirement of working at least three days a week in the office. The Benefits Operations Senior AnalystYou wi...

Company:

Marsh

Description:

We will count on you to:

Review client process documentation to ensure alignment with best practices (ad hoc)
Support agents on complex tasks and advise on ways of working and best practices
Conduct process reviews to improve efficiency and quality continuously
Perform regular quality checks according to team targets and provide feedback/ reports on quality monitoring
Manage and deliver training sessions for new joiners and existing employees
Ensure compliance with legislative requirements and adherence to agreed processes
Submit regular reports on team performance training progress and feedback surveys
Attend meetings and support escalations from a ways of working & best practice perspective (ad hoc)

What you need to have:

Bachelors degree in accounting quality management or similar fields.
Minimum of 3 years of experience in quality assurance.
Advanced Microsoft Word Microsoft Excel skills and Microsoft PowerPoint.
Excellent experience with training delivery and content creation
Intermediate experience on conducting quality reviews on agents
Advanced knowledge in creating Visio Flow & checklists
Excellent experience in working with working knowledge of learning platforms (Talent LMS /Confluence /Degreed/SharePoint)
Experience in mentoring or coaching others
Experience on administration and benefits knowledge desired
Familiar with the incident management framework

What makes you stand out:

Analytical and decision-making skills.
Documentation of vulnerabilities.
Attention to multicultural teams.
Ability to work independently and follow up on processes.

Why join our team:

We help you be your best through professional development opportunities interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.

Required Experience:

Senior IC

Key Skills

Sales Experience
Microsoft Office
Customer Service
Communication skills
Microsoft Outlook
Microsoft Word
Business Management
Benefits Administration
Microsoft Excel
Insurance Sales
Customer relationship management
Human Resources

Apply Now

About Company

Marsh McLennan

Veritas provides commodity trading and risk advisory to optimize trading strategies and operations by harnessing CTRM systems, advanced analytics, and AI.

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