Risk Operations Manager, Verifications
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.
About the team
At Stripe our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration innovation and excellence. As a member of the Mexico City team youll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty while having fun and celebrating our successes together.
We cultivate a culture of collaboration inclusivity and support where every team members voice matters. Our commitment shines through as we handle over a million support cases each year empowering our users not just to solve problems but to achieve their goals.
What youll do
In this role you will lead a team of Verification Risk Operations Associates dedicated to managing highertier support and internal escalations. Your team will assess onboarding possibilities from a verification and compliance perspective collaborating closely with Product and Engineering to ensure seamless integration of new users. As subject matter experts in user onboarding and verifications you will drive initiatives that enhance our verification and risk management capabilities.
You will develop a deep technical understanding of Stripes user verifications and compliance policies systems and controls and design mechanisms to deliver process improvements and an enhanced customer experience. You will own a prioritized roadmap of verification and compliance improvements and influence Policy Product Engineering and Operations teams to move those changes from proposal to production.
As a people manager you will hire coach and develop a team of Operations Associates set team goals and use metrics and qualitative signals to measure and guide performance. To be a fit you will have a strong operations mindset be comfortable with technical systems and crossfunctional influence be skilled at navigating ambiguity and be passionate about delivering an incredible user verification experience while enabling business growth and managing risk.
Responsibilities
- Recruit manage coach and develop a team of in-office Verification Risk Operations Associates
- Guide your team to handle verifications-related user facing escalations and support internal teams with complex inquiries guiding cross-functional teams on how to navigate network compliance rules
- Drive strong operational delivery and process improvement helping to maintain risk detection strategies and business rules that balance risk and customer experience
- Build a great culture and ensure team members are happy effective and growing in their career
- Set clear goals and direction and provide regular feedback on team members performance
- Be data-driven in your analysis of performance and in your decision making
- Transmit and foster our values serving as a beacon of Stripes user-centric philosophy and culture of transparency empathy inclusion and empowerment
Who you are
Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.
Minimum requirements
- At least 5 years of direct people management experience either in a risk or operations function
- Ability to partner effectively with internal globally distributed stakeholders
- Operational background including new process launches / improvements and service delivery
- Problem-solving skills and comfort operating without clear guidelines
- Skill and credibility doing the core work of a user facing team with a high bar for quality and a willingness to lead by example
- Excellent written and verbal communication skills in both English and Spanish
Preferred qualifications
- Experience in payments e-commerce or fintech
- Experience in building and scaling new teams from zero
- Experience operating in a high growth technology company
Required Experience:
Manager
Key Skills
- Arm
- Risk Management
- Financial Services
- Cybersecurity
- COSO
- PCI
- Root cause Analysis
- COBIT
- NIST Standards
- SOX
- Information Security
- RMF
About Company
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Stripe is a suite of APIs powering online payment processing and commerce solutions for internet businesses of all sizes. Accept payments and scale faster with AI.
