In this role you will:- Customize execute and reset briefing rooms demo areas and Apple devices daily to ensure flawless technical execution for executive briefings- Manage the on-site fleet of devices including cleaning storage charging software updates and inventory tracking- Prepare test verify and reset AV and all briefing technology systems for each days briefings; troubleshoot technical issues as needed maintaining required operational standards- Collaborate with partners on device refresh configuration and setup to maintain premium presentation standards- Partner with the on-site AV team and IT for troubleshooting and issue mitigation- Coordinate cross-functional teams facilities logistics tailored to the curated briefing experiences in support of the daily briefing center operations- Demonstrate technology and present core content as trained and assigned
- 3-5 years of experience in fast-paced white-glove environment
- Proficiency in troubleshooting a wide range of IT issues including hardware software and network connectivity problems
- Strong attention to detail and commitment to quality standards
- Professional communication skills and executive presence
- Experience with process documentation and technical procedures
- Previous or current work in Apple Retail or similar customer-facing technical role
- iOS and Mac deployment and management experience (e.g. Jamf Apple Configurator and other platforms) and device management AVP support or technical operations
- Bachelors degree or equivalent experience
Required Experience:
IC
In this role you will:- Customize execute and reset briefing rooms demo areas and Apple devices daily to ensure flawless technical execution for executive briefings- Manage the on-site fleet of devices including cleaning storage charging software updates and inventory tracking- Prepare test verif...
In this role you will:- Customize execute and reset briefing rooms demo areas and Apple devices daily to ensure flawless technical execution for executive briefings- Manage the on-site fleet of devices including cleaning storage charging software updates and inventory tracking- Prepare test verify and reset AV and all briefing technology systems for each days briefings; troubleshoot technical issues as needed maintaining required operational standards- Collaborate with partners on device refresh configuration and setup to maintain premium presentation standards- Partner with the on-site AV team and IT for troubleshooting and issue mitigation- Coordinate cross-functional teams facilities logistics tailored to the curated briefing experiences in support of the daily briefing center operations- Demonstrate technology and present core content as trained and assigned
- 3-5 years of experience in fast-paced white-glove environment
- Proficiency in troubleshooting a wide range of IT issues including hardware software and network connectivity problems
- Strong attention to detail and commitment to quality standards
- Professional communication skills and executive presence
- Experience with process documentation and technical procedures
- Previous or current work in Apple Retail or similar customer-facing technical role
- iOS and Mac deployment and management experience (e.g. Jamf Apple Configurator and other platforms) and device management AVP support or technical operations
- Bachelors degree or equivalent experience
Required Experience:
IC
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