Exempt to Permanent Manager V (0933) Citywide (E10183)

Under general administrative direction incumbents in this class function as senior managers operating within a broad policy framework and typically manage a division of a medium/large department. Incumbents assume sole responsibility for a functional area(s) of service; coordinate and implement program planning; and define organizational structure staffing requirements resource allocation and identification of future resource needs. Incumbents also interface with all managerial levels of city/county government and outside agencies and serve as representatives of the division or department in meetings involving administrative systems policies or procedures; and perform related duties as required. Managers in this class typically manage mid-level staff or line managers.

Essential Functions: Essential functions of the 0933 Manager V class include but are limited to the following:

1. Plans monitors evaluates and supervises the operation of a division of a city department; coordinates the work of the various subdivisions; advises and consults with section managers; meets with appropriate staff to identify and resolve problems or conflicts; makes or recommends final decisions regarding policy operations and administrative procedures.

2. Develops implements and maintains procedures administrative monitoring practices and controls in order to obtain smooth and effective operation of a division; coordinates work activities of one division with other divisions within the department to prevent delays in required actions or to improve programs or services; assists in the identification development and implementation of departmental goals objectives policies and priorities; assists in the determination of resource allocation and levels of service according to established policies.

3. Receives and analyzes division and departmental reports; directs the preparation of monthly and annual reports; directs the gathering and analysis of information and reports necessary to document and evaluate processes.

4. Monitors the work of and coaches subordinates to improve performance.

5. Directs the allocation of resources to achieve timely outcomes and measurable goals within budget; adjusts plans and programs to meet emerging or new programs while continuing to address major departmental priorities.

6. Monitors and evaluates the effectiveness and efficiency of the divisions service delivery system organizational structure staffing levels financial systems and other internal operations; identifies and recommends alternative approaches or improvements; implements revisions adjustments and changes.

7. May serve as liaison for the Department with a variety of other City/County staff policy-making officials and officials of outside agencies; explains and justifies Departmental or administrative procedures policies or programs; negotiates and resolves difficult and complex issues and problems.

8. May plan develop implement or direct major or complex projects or programs which span a number of the departments established sections or divisions; directs the research of complex highly technical issues; analyzes alternative solutions or approaches; recommends most effective course of action.

9. Participates in budget development by providing detailed justification and persuasive arguments for proposals or initiatives. Oversees and administers division budget; directs and monitors expenditures in accordance with the approved budget; directs the preparation and maintenance of a wide variety of statistical fiscal and operational reports and studies; and provides executive management with an early warning and practical options to potential cost overruns.

Qualifications :

Applicants must meet the minimum qualifications requirement by the final filing date unless otherwise noted.

1. Current Category 16 17 or 18 Exempt Employee in Class 0933 who has worked continuously at least 2080 hours in class 0933; AND
2. Education: Possession of a baccalaureate degree from an accredited college or university; AND
3. Experience: At least five (5) years of professional experience of which three (3) years must include experience supervising professionals (except for public safety and trades)

Substitution

Education Substitution: Additional experience may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/forty-five (45) quarter units.

Experience Substitution: Possession of a Juris Doctorate (J.D.) or Masters degree may substitute for one (1) year of the required professional experience.

Special Requirements: Special Qualifications including specialized knowledge abilities education experience or license may be established for individual positions.

Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. 

Additional Information :

SELECTION PROCEDURES:

1. Job Application - Applicants must fully complete the job application for this recruitment on the City and County of San Franciscos website. Information from resumes does not substitute for the information on the job application or preliminary questionnaire.
2. Preliminary Questionnaire Training and Experience Assessment (100% weight) - During the online application process candidates will be prompted to complete a Preliminary Questionnaire as part of the online employment process.

• The Preliminary Questionnaire will serve as the Training and Experience Assessment for this recruitment. Your responses to the preliminary questionnaire will be used to determine whether you  qualify to be placed on this recruitments eligible list.
• You will not take a traditional written exam.
• Important - Please answer the Preliminary Questionnaire thoroughly even if the information is already included in your application or résumé.      

1. Ranking Based on Verified Exempt In-Class Service Duration - Qualified applicants will be ranked on the eligible list based on the length of their exempt City service (in Category 16 17 or 18) in the 0931 Manager III class along with any additional qualifying points (e.g. promotive status) as outlined in Civil Service Commission (CSC) rules. All work history will be verified using official City records which will serve as the final authority in determining qualifying service.

ELIGIBLE LIST: A confidential eligible list of qualified candidates will be created and used for certification purposes only. A score report will be established so applicants can view the ranks final scores and number of eligible candidates. Applicant information including names of applicants on the eligible list shall not be made public unless required by law. However an eligible list shall be made available for public inspection upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this selection process is subject to change after adoption (e.g. as a result of appeals) as directed by the Human Resources Director or the Civil Service Commission.

DURATION OF ELIGILBLE LIST: The duration of the eligible list resulting from this examination process will be 6 months and may be extended with approval of the Human Resources Director.

To find Departments which use this classification please see find Departments which use this classification please see the citys Position Counts by Job Codes and Departments.

Where to Apply: All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit to begin your application process.  

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue 4th Floor and at the City Career Center at City Hall 1 Dr. Carlton B. Goodlett Place Room 110. 

Ensure your application information is accurate as changes may not be possible after submission. Applicants will receive a confirmation email from that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

Note: 

1. Please ensure the information on your application is accurate. It may not be possible to change after youve applied.

2. Your first and last name should match your legal ID for verification purposes. A preferred first name may be included in parentheses. Here is an example: Samuel (Sam) Jackson

3. Your email address should be consistent across all jobs applied to on our website.

4. Use a personal and not a shared email address. Doing so may prevent your application from submitting properly.

Important Email Contact Information: Applicants may be contacted by email about this recruitment and therefore it is your responsibility to ensure that your registered email address is accurate and kept up-to-date. Also applicants must ensure that emails from CCSF are not blocked on your computer by a spam filter. Applicants should add our emails to your contacts to avoid delays in updates: SFHR Email Extension 

Terms of Announcement and Appeal Rights:  Applicants must be guided solely by the provisions of this announcement including requirements time periods and other particulars except when superseded by federal state or local laws rules or regulations. Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources 1 S Van Ness Avenue 4th Floor San Francisco CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements applications and examination policies including applicant appeal rights can be found on the Civil Service Commission website at

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

If you have any questions you may contact Hana Mendoza at Be sure to include the recruitment ID: 0933 (E10183) in the subject line. 

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

Remote Work :

No

Employment Type :

Full-time