Back Office Supervisor Rockwall

Heres What You Need

Education

H.S. Diploma or Equivalent (Required) And

Associates Degree Business or healthcare related field. (Preferred) Or

Accredited school of practical nursing program LVN (Required) Or

Accredited Certified Medical Assistant program CMA (Required)

Experience

1 Year Medical practice management or relevant clinic leadership experience (Required) and

4 Years Medical Assistant or LVN experience (Required)

Licenses and Certifications

CMA - Certified Medical Assistant (Required) Or

LVN - Licensed Vocational Nurse (Required) And

ACLS - Advanced Cardiac Life Support (Preferred) Or

BCLS - Basic Cardiac Life Support (Preferred)

What You Will Do

Supervise the workflow and workload of the team to ensure efficiency. Maintain staff schedules and adjust schedules according to the volume needs of the department.

Ensure that staff is current in competencies assessments licensure certifications and other annual training.

Monitor staffs time and attendance consistent with THR policies.

Assist Practice Manager with employee performance initiatives to include check ins. Provide input on employee discipline coaching and improvement plans with the manager. Work with employees to correct deficiencies in performance or tasks. Handle employee complaints and grievances in collaboration with Practice Manager.

Assist Practice Manager with coordination of scheduling of clinical operations to ensure proper coverage of patient appointments and out-of-office calls.

Ensure work environment complies with regulatory licensure compliance and accreditation requirements by monitoring the work setting on an ongoing basis to identify deficiencies risk and opportunities for improvement.

Serve as the first point of contact for patient and external customer complaints for clinical operations concerns and feedback. Responsible for investigating all complaints relating to front office practice operations and routes privacy and/or Compliance complaints/issues. Escalate reoccurring problems as needed.

Serve as a Medical Records Custodian. Review authorizations and 3rd party chart review requests for validity. Ensure required Protected Health Information disclosures are tracked.

Report all confirmed or suspected privacy breaches patient complaints regarding privacy to the Entity Safety Officer or Compliance in timely manner. Enforce and monitor corrective action plans.

May participate in multidisciplinary teams to improve patient care processes and outcomes.

Ensure exam rooms are prepared cleaned and instruments are sterilized. Maintain equipment & disposes of contaminated items according to protocol.

Additional perks of being a Texas Health Physicians Group Back Office Supervisor

Benefits include 401k PTO medical dental Paid Parental Leave flex spending tuition reimbursement student Loan forgiveness as well as several other benefits.

Delivery of high quality of patient care through nursing education nursing research and innovations in nursing practice.

Strong Unit Based Council (UBC).

A supportive team environment with outstanding opportunities for growth.

Learn more about our culture benefits and recent awards.

Do you still have questions or concerns Feel free to email your questions to .

#LI-JL1

Back Office Supervisor Family Care

Bring your passion to Texas Health so we are Better Together

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Work location: 1200 Summer Lee Dr. Ste 102 Rockwall TX. 75032

Will travel to 757 E US Highway 80 Ste 180 Forney TX. 75126 and 490 US Highway 80 Ste 200 Sunnyvale TX 75182.

Work hours: Full-time 40 hours weekly Monday thru Friday 8:00am 5:00pm

Travel: 100% to clinics listed

Family Care Department highlights:

Fast-paced environment with a goal towards excellent patient care

Strong Work Ethic Positive Attitudes and Collaborative Teamwork

Supportive Clinic that promotes teamwork