Partner Delivery Manager All MEE locations

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

The mission of the Partner Delivery Innovation is to empower SAP partners to fully deliver business transformation and innovation ensuring that our customers can unlock true business value from their SAP investment. We are committed to delivery excellence accelerating innovation adoption and fostering a culture of continuous learning and collaboration.

As a Partner Delivery Manager (PDM) you will play a critical role in driving customer success across the Business Suite through and with our partners. You will guide partners on their cloud delivery development journey building their cloud delivery capacity and capabilities across the Business Suite enabling them to fully leverage SAP methodologies platform and Integrated toolchain as well as in embedding AI both within their own consulting practice and in their customer transformation programs.

The role combines responsibilities of managing partner relationships and overseeing their delivery development and execution with a special focus on Cloud ERP. You will also facilitate alignment between the partners delivery teams and SAP teams to ensure successful adoption.

Key Responsibilities:

• Partner Relationship & Delivery Management:
• Serve as the central advisor to partners for their SAP delivery practice development
• Monitor and develop partner delivery capacity and capabilities as per defined business plans ensuring goals achievement and continuous delivery innovation development
• Drive regular business reviews (QBRs) with partners to assess their delivery performance track progress and initiate corrective actions.
• Facilitate resolution of escalations ensuring successful go-lives and that insights from past projects are considered to enhance future project delivery.
• Ensure partners adopt SAPs best practices including the SAP Partner Delivery Quality Framework.
• Innovation & Business Transformation:
• Guide partners to support their customers transformation journey by fully adopting the SAP Business Suite with a strong focus on Cloud ERP success.
• Act as the transformation partner provide adoption guidance ensuring partners delivery teams fully embrace SAP methodology and best practices.
• Drive adoption of SAP Business AI SAP BTP and the Integrated Toolchain ensuring partners fully leverage SAPs technology stack in their projects.
• Collaboration & Innovation:
• Work closely with customer success and adoption services teams as well as the broader Partner Ecosystem organization to ensure cohesive partner development and delivery execution.
• Ensure transparency into partners delivery execution both internally (i.e. HPI or other relevant internal systems) and towards customers (Competency Framework)
• Ensure that customers and partners understand the impact of SAPs cloud solutions and support continuous improvement in cloud consumption.

What You Bring:

• Experience & Skills:
• 5 years of experience in customer/partner facing roles within the software or technology industry.
• Technical/implementation experience with SAP Cloud ERP / SAP Cloud ERP Private
• Good understanding of SAP Business AI BTP (application development integration data analytics) and BTM (i.e. Cloud ALM) portfolio
• Understanding of the broader SAP Business Suite solution scope.
• Experience in structuring and executing strategic business development programs across cross functional teams.
• Education & Certification:
• Bachelors degree required. An MBA or similar advanced degree would be a plus.
• Relevant certifications in SAP project management or Cloud ERP.
• Soft Skills:
• Experience in handling C-level engagements for driving value realization.
• Solid communication and influencing skills in English. German or any other language from Central and Eastern Europe are a plus.
• Proven ability to manage complex partner and customer escalations in a diplomatic and efficient manner and ensure alignment of cross functional teams towards resolution.
• Ability to think strategically demonstrate business acumen promote continuous learning and development and engage as a coach/guide

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 437661 Work Area: Sales Expected Travel: 0 - 40% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid