Assistant Store Manager, Salzburg (fmd)

Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction we aim to use the resources we haveour business our investments our voice and our imaginationto influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet Patagonia is recognised internationally for its commitment to product quality and environmental activism contributing over $145 million in grants and in-kind donations to thousands of grassroots environmental groups around the world.

Your role:

Were in business to save our home planet. The Assistant Store Manager supports the Store Manager in overseeing daily operations and leading the retail team with a strong focus on delivering exceptional customer service team coordination and upholding Patagonias values. This role helps drive an engaged team contributes to commercial performance ensures operational compliance and maintains a positive purpose-driven store environment. As a key leader on the floor the Assistant Store Manager holds daily decision-making authority and provides full leadership coverage in the Store Managers absence playing a critical role in achieving store goals aligned with both brand purpose and business objectives.

All our stores are a gift to the community and we are excited to be opening a new store in Salzburg in 2026 to expand our reach and work with the local community. Together with the Store Manager Assistant Store Manager will be the first in Salzburg and will additionally contribute towards the store opening efforts including hiring sales associates working closely with retail operations & management and the local community.

Main tasks:

Customer experience delivery:Provide exemplary customer service on the shop floor and lead by example in handling inquiries resolving escalations and representing Patagonias values. Encourage a consistent service mindset across the team and acts as a go-to person for product information and storytelling.

Sales and visual execution:Activate daily sales plans manage visual standards and drive replenishment or floor-based actions to meet short-term sales targets.

Operational routines and continuity:Execute store tasks such as opening/closing scheduling adjustments and floor planning while escalating operational challenges to the Store Manager where needed. Ensure compliance with retail policies and acts as the responsible person in the absence of the Store Manager.

Team Supervision:Assist in team supervision facilitate daily communication shift handovers and task allocation. Oversee shop floor activities by assigning roles monitoring workflows and ensuring store procedures are followed to enable effective daily operations. Support the Store Manager in evaluating team performance fostering collaboration and maintaining a positive team culture. Act as the main point of contact when the Store Manager is away.

Environmental Engagement & Activism:Engage the team and customers in store-based environmental and community actions. Support the planning and delivery of local events and contributes to the environmental storytelling on the shop floor. Promote daily operational sustainability efforts.

What were looking for:

An inclusive mindset

Minimum 3 years experience in retail or related customer service experience

Fluent in German and English

Strong communication skills knowing how communicate clearly and empathetically with a wide range of customers and team members.

Full understanding of the stores POS system and confidence in managing transactions returns and cash handling processes.

Good understanding of task delegation by coordinating day-to-day operations allocating responsibilities and adjusting workflows based on customer flow and store needs.

Full understanding of problem-solving to independently handle more complex service interactions and role-model brand-aligned communication.

An eye to detail to manage in-store presentation product placement and floor readiness in line with seasonal guidance.

A love of the outdoors

An interest in saving our home planet and making a positive impact through your work

Other important details:

This is a Full-time position based in our soon to be open Salzburg store

The store is open 6 days per week

We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardized questions that focus on the aspects that are important for success in the role.

To find out more about what we offer our employeesclick here: join our store

Our stores are designed to be hubs for our communities where we inspire educate and engage with environmental and social defenders and those who love wild places and outdoor sports. For example we support local groups with grants donations volunteers advocacy and events.

You will join a passionate team working to protect the wild places around us and changing the retail industry for the better whilst having fun together.

At Patagonia we commit to becoming an anti-racist company that leads by example. This means doing the work to be inclusive and equitable across all aspects of our business.

Every person who applies to join Patagonia receives equal employment opportunities and we value a welcoming environment where each member of our EMEA team feels included respected and empowered regardless of their race colour religion gender gender identity or expression sexual orientation civil status national origin disability or age.

At Patagonia we strive to have inclusive representation within our organisation and embrace a diverse mix of talent to contribute to our culture. We actively seek applications from Black and People of Colour (BPOC) and other underrepresented groups.

As we are in business to save our home planet we can only do this together.

Please make sure that your CV and cover letter are in English.

Disclaimer for recruitment agencies:

Thanks for your interest in supporting us for this role but we dont accept unsolicited CVs from recruitment agencies