Manager, Operations
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Job Location:
Monthly Salary:
Posted on:
04-11-2025
Vacancies:
1 Vacancy
Job Summary
About This Team and Role
This positionis responsible forthe overall operational success of theTollsandViolationsprocessinggroupwhich includes multiple processing position is accountable for operational performance service-level agreements (SLAs) and serving as the primary liaison for other internal business groups. The position is also responsible for driving process excellence managing qualityassuranceandmaintainingthe (KPI) reporting process. This position is both people and data intensive; it requires excellent leadership critical thinking organizational dataanalysisand communication skills.
What Youll Do
- Directly manage and continuouslymonitoroperations in a complex resolve issues through analyzing and monitoring key transactional metrics.
- Workforce management including volumescapacity and costplanningwhich includes creating andmaintainingoperations metrics and KPIs.
- Analyze operational and process issues; develop diagnostic and/or data tracking tools to measure defects; and make recommendations for cost efficiencies. Forecast operational results based onidentifieddata trends.
- Increase processing effectiveness byidentifyingopportunities for improvement and designing/implementing solutions that improve throughputqualityand business profitability.
- Identifyand recommend process improvements for operations teams designed to reduce defects and maximize product and service quality and profitability
- Initiateand implement continuous improvement initiatives/projects in quality cost delivery and customer satisfactionleveragingthrough the application of Lean Six Sigma and company resources. The continuous improvement activities require strategiccreativeand forward thinking.
- Manage varying levels of staff including staff development retention and recruiting efforts.
What Youll Need
- 5 years experience of increasing responsibility in operations and/or business process outsourcing roles in high-volume transaction processing environments.
- 5 years of effective people leadership includingdemonstratedskills ranging from work direction motivation coaching/feedback and developing assigned staff with the expected outcome of a consistently positive client experience and attainment ofSLAs.
- Qualified candidates willpossessstrong critical thinking and problem-solving abilities and show initiative as evidenced by constructing and analyzing data to evaluate performance and transactional quality of complex business and systems processes.
- Highly self-directed and comfortable working in a fast paced highly changing environment
- Proventrack recordof building andmaintainingeffective internal and external working relationships.
- Demonstratedbusiness process engineering/re-engineering experience using Lean Six Sigma process improvementmethodology.
- Excellent computer skills andproficientin VisioExceland PowerPoint.
- Excellent verbal/written communication and presentation skills including collaborative management style.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability optimize and align work focus on the customer and cultivate innovation.
- Do Whats Right. We champion integrity and good character. Our team members model ethical behavior demonstrate good judgment and are courageous.
- Lead with Grace. We express humility and compassion and we are authentic and candid. Our employees demonstrate self-awareness care for others instill trust and communicate effectively.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate value differences think and act globally foster an engaging work environment and recognize and develop others.
With your explicit consent which you provided as part of the application process we will retain candidate personal data solely for the business purpose for which it was no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.
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Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Verra Mobility is a global leader in safe mobility technologies, offering smart transportation solutions to help communities move safely and efficiently.
