Assistant Manager – Vehicle Repurchase Operations

Job Description

The Role

The Assistant Manager Vehicle Repurchase Operations plays a key role in managing GMs repurchase program ensuring compliance efficiency and customer satisfaction. This position supports cross-functional teams and field sales personnel in executing repurchase cases while embodying GMs values: Win with Integrity Commit to Customers Innovate and Embrace Change Speak Fearlessly Move with Urgency Be Inclusive Lead as One Team and Own the Outcome.

What Youll Do (Responsibilities):

• Manage end-to-end repurchase case lifecycle including documentation approvals and resolution
• Ensure compliance with federal/state regulations and GM policies
• Serve as primary liaison with Morley RVDC (supplier partner responsible for repurchase execution) overseeing supplier performance and issue resolution
• Support field sales teams with access training troubleshooting and escalations for repurchase
• Manage program budget validate invoices and collaborate with Finance and Procurement
• Drive resolution of customer cases with empathy and transparency
• Identify and implement process improvements and digital tools
• Analyze repurchase trends and performance metrics to inform strategy
• Leverage CRM systems and data storytelling to communicate insights and drive decisions
• Lead projects to ensure compliance with critical state laws for timing transparency and accuracy
• Collaborate with Legal Finance Quality Remarketing and Customer Care teams
• Support team members and promote an inclusive growth-oriented culture
• Monitor legal and regulatory changes impacting repurchase operations

Yours Skills & Abilities (Required Qualifications):

• Bachelors degree in Business Automotive Management or related field
• 35 years of experience in automotive operations supplier management or customer service
• Experience managing third-party suppliers and budgets
• Leverage advanced analytics to uncover actionable insights that drive strategic decision-making and business growth.
• Excellent communication negotiation and organizational skills

What Can Give You a Competitive Edge (Preferred Qualifications):

• Strong understanding of vehicle repurchase laws and consumer protection

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About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

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