Assistant Training Manager
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Job Location:
Makati City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Work Setup: Onsite (Makati)
Shift: GY (Graveyard)
Account: Training Banking Domain (Insurance and Mortgage)
Start Date: ASAP
Requirements:
- At least 2 to 3 years of BPO experience as an Assistant Training Manager or equivalent in the Banking Domain (Insurance and Mortgage)
- Graduate of a Bachelors Degree
- C1 and above language profile
- Strong understanding of adult learning principles and various training methodologies
- Certifications in training and development are a plus
Communication & Interpersonal Skills:
- Strong verbal and written communication skills
- Stakeholder management
- Coaching and mentoring
Core Domain Knowledge:
- Understanding of BFSI (Banking Financial Services and Insurance) products and services
Training Needs Analysis:
- Expertise in identifying training needs through various methods
- Ability to monitor and evaluate the effectiveness of training programs measure ROI and make data-driven improvements
Quality Assurance (QA) & Performance Management:
- Understanding of how training impacts quality and performance metrics
- Ability to work with QA and operations teams to align training with business goals and compliance standards
Technical Skills:
- Advanced Microsoft Office skills (Excel PowerPoint)
Key Skills
- Car Driving
- Apache
- Import
- Back Office Operations
- Accident Investigation
