Customer Service and Admin Support Specialist
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Job Location:
National Capital Region - Philippines
Hourly Salary:
USD 5 - 5
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Schedule:
Client Timezone: Sydney Time (Australia/NSW)
- Manage customer chat inquiries and email correspondence with professionalism and efficiency
- Process refunds handle invoicing and manage billing-related customer communications
- Monitor and respond to WhatsApp messages and other chat platform communications
- Provide comprehensive backend customer service support to optimize onshore team productivity
- Step into a voice customer service role during high-volume periods or staff shortages
- Handle administrative processing related to tutoring services and student enrollment
- Proactively identify additional work opportunities during slower periods
- Maintain detailed records and follow up on customer inquiries to ensure resolution
- Collaborate with the onshore team to ensure a seamless customer experience across all channels
Requirements
- 5 years of senior-level customer service experience with demonstrated reliability
- Strong English communication skills for both written and voice interactions
- Proficiency in Google Workspace applications (Gmail Drive Docs Sheets)
- Experience with accounting systems and various chat platforms
- Proven ability to work independently without extensive supervision
- Self-directed work approach with strong time management skills
- Bonus if you have experience in the education or tutoring industry
- It helps if you have experience with Australian business practices and time zones
- Bonus if you have experience with invoicing and refund processing systems
Benefits
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
Required Skills:
5 years of senior-level customer service experience with demonstrated reliability Strong English communication skills for both written and voice interactions Proficiency in Google Workspace applications (Gmail Drive Docs Sheets) Experience with accounting systems and various chat platforms Proven ability to work independently without extensive supervision Self-directed work approach with strong time management skills Bonus if you have experience in the education or tutoring industry It helps if you have experience with Australian business practices and time zones Bonus if you have experience with invoicing and refund processing systems
Company Industry
Architecture and Planning / Interior Design
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
