EmailChat Support Specialist
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Job Location:
New York City, NY - USA
Monthly Salary:
$ 31 - 35
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Join our dynamic team at GAO Tek a leading company in the Electrical/Electronic Manufacturing industry as an Email/Chat Support this role you will play a crucial part in providing exceptional customer service through email and chat channels ensuring customer satisfaction and loyalty.
Responsibilities:
- Respond to customer inquiries and provide timely and accurate solutions via email and chat
- Assist customers with product information order status and technical support
- Resolve customer complaints and issues with professionalism and empathy
- Collaborate with the sales and technical teams to address complex customer queries
- Maintain detailed records of customer interactions and transactions
Requirements:
- Excellent written communication skills
- Strong problem-solving abilities
- Ability to multitask and prioritize in a fast-paced environment
- Experience in customer service or support role preferred
- Familiarity with CRM software and help desk systems
Qualifications:
- High school diploma or equivalent required
- Previous experience in a customer-facing role is a plus
- Proficiency in MS Office applications
- Ability to work flexible hours including weekends and holidays
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Collaborative and inclusive work environment
- Training and development programs
Requirements
Benefits
Required Skills:
Excellent written communication skills Strong problem-solving abilities Ability to multitask and prioritize in a fast-paced environment Experience in customer service or support role preferred Familiarity with CRM software and help desk systems
Required Education:
High school diploma or equivalent requiredPrevious experience in a customer-facing role is a plusProficiency in MS Office applicationsAbility to work flexible hours including weekends and holidays
Company Industry
IT Services and IT Consulting
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
