Contact Center Training and Development Supervisor (Onsite)

Kingwood, WV - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Thank you for your interest in a career at Regions. At Regions we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results dedicated to quality strength and integrity and possess the drive to succeed then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates consultants and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes sold or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions Retention Schedule for a minimum of three years. You may review modify or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions the Business UnitOperations Supervisor leads a team of typically non-exempt associates performing a variety of operational activities within the line of business.

Primary Responsibilities

Assigns work to staff and determines workflow
Supervisesa smallteam to ensure that all quality standards are met
Resolves escalated or complex issues as necessary
Identifies designs and implements process improvements to increase department efficiency
Responsible for hiring coaching and corrective action of associates
Ensures staff is properly trained and adheres to policy and procedures

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

Bachelors degree and relevant experience
Or High School Diploma or GED and four (4) years of operations or related work experience
One (1) year of supervisory/management experience

Preferences

Bachelors degree or some college experience
Banking leadership experience

Skills and Competencies

Ability to learn additional systems as needed
Ability to research analyze data and derive facts
Ability to supervise and manage a team
Ability to work in a team environment when applicable
Ability to work under pressure and meet deadlines
Proficiency in Microsoft Office (Excel Word PowerPoint Outlook etc.)
Strong verbal written communication and organizational skills
Strong work ethic and self-motivation

Assists with the maintenance of documentation and records related to training and trainee performance
Monitors training programs assesses results and statistical data reports any enhancements to Training and Development Manager
Responsible for transitioning associates from Onboarding to Instructor Led Training (ILT) and leads the On-the-Job Training (OJT) program which consists of training coaching and development of new hires
Execute the implementation and scope of training coaching and developmental programs to ensure effective learning outcomes for associates
Task and responsibilities may be subject to change based on organizational needs and priorities
Facilitate Design approve and evaluate all training programs and training materials as needed.

This is an onsite position located in Kingwood TX

Strongly preferred:

Two (2) years of Contact Center experience

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience skills knowledge contribution job location and most importantly performance in the job role. As these factors vary by individuals pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$56199.58 USD

Median:

$77788.80 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible comprehensive and recognizes that one size does not fit all for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation/Sick Time
401K with Company Match
Medical Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program

Please note benefits and plans may be changed amended or terminated with respect to all or any class of associate at any time. To learn more about Regions benefits please click or copy the link below to your browser.

DetailsAscentium Kingwood

Location:

Kingwood Texas

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

Required Experience:

Manager