Remote Call Center Supervisor
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
The Supervisor is responsible for day-to-day leadership with excellent communication skills supervisory experience and a drive to bring excellence to their operating environment. Strong candidates will be curious efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client.
Remote position but candidate must reside in the Hampton Roads area
Duties:
* Participate in efforts to improve overall performance
Supervise and manage overall contact center operations:
Workforce Management and schedule management
Quality assurance
Performance management
Reinforce training and coaching contact center agents
Direct customer support when needed
Engage with client and respond to Government requests
Other duties as assigned
Requirements
HS diploma (or equivalent) is required.
1-2 years of contact center experience
1-2 years of contact center supervisor experience
Must be able to obtain and maintain government agency suitability requirements as a condition of employment
A reliable hard-wired internet connection is required
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Children Activity
- Feed
- ASP.NET
- Corporate Strategy
- Health And Safety Management
About Company
Jobs for Humanity paves the way to a fairer future for all by connecting historically underrepresented talent to welcoming employers. Through the combination of cutting-edge recruiting technology and expert D&I consultation, Jobs for Humanity makes inclusive hiring seamless, scalable, ... View more
