Service Center Manager

Service Center Managers are responsible for delivering a unique and personal experience to our member-owners that is centered around meeting all of their financial needs. As a leader you will coach mentor and develop employees to support a high level of engagement and growth opportunities. You will direct all aspects of center operations hire and train staff as necessary manage risk drive consultative sales interactions ensure regulatory compliance and facilitate activities that align with the strategic direction of the credit union.

Essential Functions

• Management: Lead service center operations and provide an engaging member experience by fostering a positive culture which results in member loyalty. Guide daily activities of staff provide quarterly performance assessments establish goals and pursue development opportunities. Handle supervisory duties such as approving time off performance reviews and disciplinary actions. Promote a service-oriented environment. Set and follow up on member service expectations with staff providing recognition and staff rewards when warranted as well as proactively identify and take corrective action in the event of sub-standard performance.
• Sales: Foster a positive sales culture. Communicate center sales expectations and goals and coach to achieve results. Develop service and sales strategies and implement them into daily actions; track and assess results; conduct weekly sales meetings and daily briefing/debriefing. Ensure that staff maintain an active member follow-up program. Consistently meeting service center and credit union goals. Proactively identify and take corrective action in the event of sub-standard performance.
• Coaching and Staff Development: Ensure employee development by facilitating monthly coaching and conducting regular observations and feedback on member interactions in regard to sales and service. Provide and suggest additional employee training development opportunities.
• Operations Support: Perform operational duties including but not limited to regular staff meetings on operational and regulatory matters. Assure compliance with credit union policies procedures and financial regulations including BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). Ensure regulatory Canvas assignments are completed by center staff. Accountable for controllable center budget items; maintain FTE allotments; ensure Service Center Control Manual (SCCM) compliance.
• Member Support: Act as member liaison for problem resolution and complaints. Occasionally open accounts or process basic member transactions.
• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures and regulations pertaining to the Bank Secrecy Act.

Qualifications :

Minimum Formal Qualifications for this Position

• Bachelors Degree in Business Finance Accounting or related field of study.
• REQUIRED: 3 years in financial services or retail delivery to include:
• REQUIRED: 2 years management of staff or team leadership.

Technical or Specialized Knowledge/Skills:

• Leadership Skills.
• Professional interpersonal relationship skills.
• Knowledge of Credit Union Policies Procedures and Audit requirements.
• Ability to think Analytically.
• Ability to effectively communication
• Ability to function in and create a team environment.
• Ability to organize supervise and delegate effectively.
• Ability to motivate self and others.
• Ability to manage numerous tasks simultaneously.
• Ability to manage time effectively.
• Strong sales and sales management ability.
• (preferred) Experience using Jack Henry Symitar/Episys.

Additional Information :

The pay range for this position is: $82222.40 - $90875.20 per year (S15)

Final compensation for this position will be determined by various factors such as relevant work experience specific skills and competencies education certifications and internal pay equity.

This position is eligible for a monthly incentive plan.

Benefits Summary Sheet

At Ent Credit Union we offer a comprehensive benefits package including:
 

• Health Benefits: Affordable insurance 24/7 doctor access and a nationwide provider network.
• 401(k): 3% automatic contribution after three months plus up to 6% matching.
• Paid Time Off: During your first year enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
• Volunteer Time Off: Paid time off to give back to the community.
• Education Support: Up to $10000 annually for higher education and assistance for certifications.
• Exclusive Discounts: Significant savings on home car and personal loans.
  
  For more information about our outstanding benefits please visit our careers page at anticipate this position to close on 1/26/2026. Please submit your application at your earliest convenience to be considered.
  
  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  
  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
   

Remote Work :

No

Employment Type :

Full-time