Operations Manager, Employment & Training Program

Hackensack, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Serve as a staff supervisor ensuring day-to-day operations run smoothly and staff are supported in meeting performance goals.
Provide direct hands-on supervision of frontline staff to ensure accountability productivity and adherence to organizational policies and procedures.
Support the Project Director in executing the strategic and operational vision for workforce programs; this role functions as a key support to leadership and does not operate independently.
Proactively identify and address operational gaps ensuring continuity of services and responsiveness to evolving program needs.
Lead staff performance management processes including coaching evaluations corrective actions and professional development planning.
Oversee daily workflows task assignments and service delivery coordination to ensure program goals and contractual benchmarks are consistently met.
Provide hands-on support to staff through daily coaching guidance and performance management; develop and implement performance improvement plans in collaboration with leadership and HR staff. Assist with recruitment onboarding and employee relations to ensure alignment with organizational policies and workforce goals.
Monitor staff attendance productivity and engagement and implement strategies to enhance team performance and morale.
Ensure programmatic compliance with federal state and local regulations including documentation reporting and audit readiness.
Collaborate with internal departments and external partners to support service integration and operational efficiency.
Participate in leadership meetings by contributing agenda items based on operational needs and providing insight into staff activities and program execution.
Compile and prepare reports presentations (including PowerPoint decks) training materials process documentation and workflow diagrams to support program operations staff development and stakeholder communications.
Assist in the development and refinement of operational tools and resources that enhance service delivery and staff efficiency.
Maintain a culture of professionalism inclusion and continuous improvement across all teams.
Perform other duties as assigned as needed to support program goals organizational priorities and leadership initiatives.

Qualifications :

Minimum of 5 years of experience in staff supervision and people management.
Strong understanding of HR processes including hiring onboarding performance management employee relations and compliance.
Proven ability to lead teams in high-volume outcome-driven environments with a focus on accountability and service quality.
Excellent interpersonal communication and conflict resolution skills.
Highly organized with the ability to manage multiple priorities and meet deadlines.
Experience with workforce development programs such as WIOA Title I and WFNJ (TANF) is a plus but not required.
Proficiency in Microsoft Office Suite; familiarity with workforce case management systems (e.g. AOSOS) is a plus.
Bachelors degree in Human Resources Public Administration Business or a related field required; Masters degree preferred.
Ability to work collaboratively with leadership and staff in a mission-driven fast-paced environment.
Commitment to equity inclusion and community impact.

Additional Information :

This is a fully onsite position based in Hackensack NJ.
The Operations Manager will play a critical role in supporting the Project Director and ensuring staff are equipped and accountable to deliver high-quality services.
Candidates with strong leadership and HR backgrounds are encouraged to apply even if they have limited experience with WIOA or WFNJ (TANF).
Starting Salary: $75k - $80k annually

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demand-driven workforce solutions.

When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color gender age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability or reprisal or any other characteristic protected under state federal or local law.

Remote Work :

Employment Type :

Full-time

Serve as a staff supervisor ensuring day-to-day operations run smoothly and staff are supported in meeting performance goals.Provide direct hands-on supervision of frontline staff to ensure accountability productivity and adherence to organizational policies and procedures.Support the Project Direct...

Serve as a staff supervisor ensuring day-to-day operations run smoothly and staff are supported in meeting performance goals.
Provide direct hands-on supervision of frontline staff to ensure accountability productivity and adherence to organizational policies and procedures.
Support the Project Director in executing the strategic and operational vision for workforce programs; this role functions as a key support to leadership and does not operate independently.
Proactively identify and address operational gaps ensuring continuity of services and responsiveness to evolving program needs.
Lead staff performance management processes including coaching evaluations corrective actions and professional development planning.
Oversee daily workflows task assignments and service delivery coordination to ensure program goals and contractual benchmarks are consistently met.
Provide hands-on support to staff through daily coaching guidance and performance management; develop and implement performance improvement plans in collaboration with leadership and HR staff. Assist with recruitment onboarding and employee relations to ensure alignment with organizational policies and workforce goals.
Monitor staff attendance productivity and engagement and implement strategies to enhance team performance and morale.
Ensure programmatic compliance with federal state and local regulations including documentation reporting and audit readiness.
Collaborate with internal departments and external partners to support service integration and operational efficiency.
Participate in leadership meetings by contributing agenda items based on operational needs and providing insight into staff activities and program execution.
Compile and prepare reports presentations (including PowerPoint decks) training materials process documentation and workflow diagrams to support program operations staff development and stakeholder communications.
Assist in the development and refinement of operational tools and resources that enhance service delivery and staff efficiency.
Maintain a culture of professionalism inclusion and continuous improvement across all teams.
Perform other duties as assigned as needed to support program goals organizational priorities and leadership initiatives.

Qualifications :

Minimum of 5 years of experience in staff supervision and people management.
Strong understanding of HR processes including hiring onboarding performance management employee relations and compliance.
Proven ability to lead teams in high-volume outcome-driven environments with a focus on accountability and service quality.
Excellent interpersonal communication and conflict resolution skills.
Highly organized with the ability to manage multiple priorities and meet deadlines.
Experience with workforce development programs such as WIOA Title I and WFNJ (TANF) is a plus but not required.
Proficiency in Microsoft Office Suite; familiarity with workforce case management systems (e.g. AOSOS) is a plus.
Bachelors degree in Human Resources Public Administration Business or a related field required; Masters degree preferred.
Ability to work collaboratively with leadership and staff in a mission-driven fast-paced environment.
Commitment to equity inclusion and community impact.

Additional Information :

This is a fully onsite position based in Hackensack NJ.
The Operations Manager will play a critical role in supporting the Project Director and ensuring staff are equipped and accountable to deliver high-quality services.
Candidates with strong leadership and HR backgrounds are encouraged to apply even if they have limited experience with WIOA or WFNJ (TANF).
Starting Salary: $75k - $80k annually

All your information will be kept confidential according to EEO guidelines.

When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

Remote Work :

Employment Type :

Full-time

Key Skills

Project Management Methodology
Project / Program Management
Program Management
Management Experience
Microsoft Powerpoint
Project Management
Microsoft Project
Budgeting
DoD Experience
Leadership Experience
Supervising Experience
Contracts

Apply Now

About Company

Equus

Creating Opportunities. Changing Lives.Equus Workforce Solutions® is the most comprehensive provider of workforce development services in North America, assisting over a million job seekers and thousands of employers annually. We are drivers and collaborators for workforce systems cha ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click